Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Our client is a leading designer and manufacturer of highly engineered locking systems. They are currently seeking a Lead Mechanical Engineer who will be responsible for leading projects for existing products, as well as leading the design for next generation IoT electromechanical products. In this role, you will help choose the best concepts and technologies to fulfill product requirements, design, prototype, validate, and maintain products while ensuring the scalability, reliability, and simplicity of the design. Proven experience taking a design from concept through manufacturing is required.
The successful candidate must show strong analytical and communication skills, be comfortable doing hands-on work, be disciplined and detail oriented in completing work assignments, and be ready to thrive in a collaborative environment.
Please note that this role is required to be on-site in the office (Huntington, NY area).
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