Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Job Title: Application Support Engineer - Advanced (multiple positions)
Job Location: East Lansing, MI
Job Type: Full Time
Duties: Interfacing HEEDS MDO prospects and customers. Supporting the demonstration of HEEDS MDO through multiple stages of the sales process. Working on initial pre-sales engagements, proof-of-concept, project demonstrations, sales closures, post-sales support, training, and account growth and cultivation. Training and educating on design space exploration methodologies, tool usage, and custom applications to clients, distributors, and prospects. Performing pre- sales support including helping to scope and deliver solutions to clients and prospects to demonstrate the value of design exploration to the organization. Completing post- sales support including resolving customer and internal challenges and questions. Ensuring utilization of HEEDS. Developing design space exploration projects and executing engineering projects using HEEDS MDO and various CAE tools. Performing HEEDS MDO quality assurance between customer/user and product development to ensure product is at the highest level and reflective of customer needs before product release. Developing technical marketing content (presentations, videos, case studies, training material). 20% telecommuting is permitted.
Requirements: Master's Degree (or foreign equivalent) in Mechanical Engineering, Aerospace Engineering, Chemical Engineering, Electrical Engineering; or a related field and one (1) year of experience with commercial Computer Aided Engineering (CAE) tools. Experience must include one (1) year of experience with: Finite element analysis with ANSYS LS-DYNA and ABAQUS; and Finite element pre-processor Altair HyperMesh/HyperView/HyperGraph.
Referral Program: Incentives offered through the Company's Employee Referral Program are applicable to this position.
CONTACT: Apply within this posting
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Lansing /ˈlænsɪŋ/ is the capital of the U.S. state of Michigan. It is mostly in Ingham County, although portions of the city extend west into Eaton County and north into Clinton County. The 2010 Census placed the city's population at 114,297, making it the fifth largest city in Michigan. The population of its Metropolitan Statistical Area (MSA) was 464,036, while the even larger Combined Statistical Area (CSA) population, which includes Shiawassee County, was 534,684. It was named the new state capital of Michigan in 1847, ten years after Michigan became a state.
The Lansing metropolitan area,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$66,858 to $89,506
Lansing, Michigan area prices were up 1.3% from a year ago