Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
About us
21st Century Software is the leader in software solutions for the IBM Z platform, which is the platform trusted by most of worldwide finance institutions, healthcare, insurances, retail and governments.
We are growing our team and our skills in 21CS VSEn platform (one of the operating systems for IBM Z).
The role
We are looking for a service minded Software Developer on 21CS VSEn operating system core functions with special focus on VSAM. You will work from our office in Perth as part of a team with a strong focus on collaboration, transparency, and customer value. We have a passion for learning and developing, and it is important that you share this value.
You will be responsible for designing and coding functionality for enterprise-level core functions that meet business and customer requirements. In this role you will perform code modification, build analysis, test, and handle support and debugging tasks, as well as provide input related to product futures.
Qualifications and Education Requirements:
Personal skills:
Preferred Skills:
Education:
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
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