Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
The Red Hat Ecosystems Engineering group is seeking a Software Integration Engineer to join our growing team. The ecosystem engineering organization works on some of the most strategic projects and partnerships, and we’re looking for someone to help us with partner integration and adoption of technologies supporting AI, edge and telco 5G use cases. You will also have the opportunity to collaborate with upstream kubernetes communities.
Play an active role in applying Kubernetes and Red Hat OpenShift to customer use cases
Work on supporting existing and developing new Kubernetes operators on multiple platforms and architectures
Develop and integrate changes in multiple projects using open source methodologies to provide end-to-end solutions
Troubleshoot, analyze bug root causes, and provide resolutions
Work with various engineering teams to ensure that our offerings are developed and tested correctly
Contribute to automation (CI)
Interface with Red Hat partners to assist with hardware enablement for Red Hat OpenShift
Experience with Linux distributions, Red Hat Enterprise Linux (RHEL) is a plus
Experience with containers and container orchestration tools, such as Kubernetes, Docker/Crio (OpenShift is a plus)
Working in an agile environment
Good written and verbal English language skills
Nice to have
CI tools and processes
Integration testing background
Ansible, Python, Bash, C
Virtualization Platforms
Understanding of server hardware components
Storage technologies, high speed interconnects, RDMA/FPGA devices
Networking technologies such as NFV and SDN
Open source development
Familiarity with GPU’s or accelerator devices is a plus
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