Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
About FlightSafety International
FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
SOFTWARE KNOWLEDGE AND SKILLS:
Demonstrated experience in the following:
EQUIPMENT KNOWLEDGE AND SKILLS:
PC hardware, servers, networking hardware and standard office equipment such as computers, phones, photocopiers and fax machines.
Fluent technical English through both verbal and written communications is a must. Able to effectively present information, pose and respond to questions from subject matter experts including technical, pilot, engineering, managerial, clients and customers. The occasional need to effectively present information in one-on-one or small group presentations is required.
MATHEMATICAL SKILLS:Able to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry; Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is occasionally required to stand; walk; climb or balance.
Must work with keyboard, mouse, and monitor for long periods of time.
The employee must occasionally lift and/or move up to 30 pounds.
While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; high, precarious places and fumes or airborne particles.
The noise level in the work environment is usually moderate.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.