Software Support Engineer jobs in Oregon
Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Software Support Engineer jobs
Clinical Software Support Analyst
- Axis Clinical Software
-
Portland, OR
FULL_TIME
-
Hospitals, Physicians and Quality Improvement professionals rely on our clinical outcomes management software to
monitor and improve outcomes and quality of care. Our solutions address clinical quality and performance
improvement, as well as national reporting for hospitals and hospital systems. Our mission: “To improve outcomes and
the quality of care through innovative software, making clinical data meaningful and actionable.”
Position Overview
We are seeking a Software Support Technician to join our team supporting clinical and technical staff in the use and
success of our software. Candidates will be trained on our software applications and support technology to help our
customers with using our software, troubleshooting, training inquiries, software installation and updates.
Responsibilities will include responding to customer support calls and emails, analyzing issues and assisting with
software delivery and installation.
Essential Job Functions:
- Provide clear and accurate telephone and email support in a timely and professional manner.
- Carefully document software issues, defects, service requests, actions performed and resolutions in our Help
- Analyze error messages and troubleshoot software problems as reported by customers.
- Follow up on open issues in a timely manner consistent with established SLAs.
- Assist with software installation and upgrades.
- Perform technical implementation and project assignments.
- Provide unit testing of software patch files.
- Perform other tasks as assigned by management.
- Be punctual, reliable, self-motivated, and courteous.
- Minimum of 5 years’ experience delivering end user software support.
- Must possess excellent oral and written communication skills.
- Knowledge of Windows Server OS, virtual servers, cloud and windows-based systems is desired.
- Experience with remote access tools such as VPN, CITRIX SSL, RDP, VNC and WebEx is highly desirable.
- Knowledge of system integration, interoperability, and system interfaces.
- Experience with help desk ticketing and resolution software.
- Experience with health care and/or database software is highly desirable.
- Associate or bachelor’s degree in a computer related field.
- This is a non-exempt position.
- Hours are Monday - Friday, 7:00 - 4:00 with one hour for lunch from 11:00 - 12:00.
- Occasionally, an alternate shift from 8:00 - 5:00 is required.
- Work is remotely or in our office.
- Competitive salary
- Company paid comprehensive Health, Dental and Vision Insurance
- Paid time off plus paid holidays
- We promote a work/life balance with a positive working environment
- Simplified Employee Pension (SEP) Plan with a Flexible Spending Account (tax advantaged financial account)
- 13 Days Ago
Manager IV, Software (Technical) Support Engineer - (M4)
- Applied Materials, Inc
-
Hillsboro, OR
FULL_TIME
- Key Responsibilities Ensures that warranty costs incurred by Applied Materials meet the business unit's goals, via resolution of equipment problems encountered and elimination of recurring problems. L...
- 1 Month Ago
Customer Support/Call Center
- Open Dental Software
-
Salem, OR
FULL_TIME
- Open Dental has multiple ongoing openings in Salem, Oregon for the Support Technician position. It involves phone-based support and online training for our dental office customers in the United States...
- 1 Month Ago
Product Engineer - OPC Verification
- SIEMENS PLM SOFTWARE, INC.
-
Wilsonville, OR
FULL_TIME
- Job DetailsCompany: Siemens EDA Job Title: Product Engineer - OPC Verification Job Reference #: 399662 Job Location: Fremont, CA, Wilsonville, OR Siemens EDA is a global technology leader in Electroni...
- 1 Day Ago
OPC Product Engineer - Calibre
- SIEMENS PLM SOFTWARE, INC.
-
Wilsonville, OR
FULL_TIME
- Job DetailsCompany: Siemens EDA Job Title: OPC Product Engineer Job Reference #: 396867 Job Location: Wilsonville, OR, Fremont, CA Siemens EDA is a global technology leader in Electronic Design Automa...
- 1 Day Ago
Sr. Product Engineer- EDA 3DIC
- SIEMENS PLM SOFTWARE, INC.
-
Wilsonville, OR
FULL_TIME
- Job DetailsSiemens EDA is a global technology leader in electronic design automation software. Our software tools enable companies around the world to develop new and highly innovative electronic IC p...
- 1 Day Ago
Software Support Engineer jobs at Popular Companies
Software Support Engineer
- Horizon56
-
Houston, TX
- Job role overview Are you an expert in providing Level 1-2 technical and operational support to users? Are you service-m...
- 4/26/2024 12:00:00 AM
Senior Software Support Engineer
- Interpublic Group
-
New York, NY
- POSITION SUMMARY: As a Senior Software Support Engineer, you will become an integral part of our critical production app...
- 4/26/2024 12:00:00 AM
Software Support Engineer (Terminal Driving/Switching) Atlanta-Hybrid
- NCR Atleos
-
Atlanta, GA
- About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 e...
- 4/26/2024 12:00:00 AM
Desktop Support Engineer
- Hcltech
-
Ardmore, OK
- Desktop Support Technician Ardmore, OK Full time position Job Description:- As an Onsite Support Technician with minimum...
- 4/26/2024 12:00:00 AM
Desktop Support Engineer
- Hcltech
-
Midland, TX
- Desktop Support Technician Midland, TX Full time position Job Description:- As an Onsite Support Technician with minimum...
- 4/25/2024 12:00:00 AM
Software Support Engineer
- Sterling Engineering
-
Lincolnshire, IL
- Title: Software Support/Field Support (50% Travel) Work Type: Hybrid (2 days from home if not traveling) Primary Functio...
- 4/24/2024 12:00:00 AM
Software Support Engineer
- Robert Half
-
Southfield, MI
- We are seeking a highly skilled and motivated individual to join our team as a Yardi Software Support Specialist. The id...
- 4/23/2024 12:00:00 AM
Software Support Engineer
- Horizon56
-
Houston, TX
- Job role overview Are you an expert in providing Level 1-2 technical and operational support to users? Are you service-m...
- 4/23/2024 12:00:00 AM
About Oregon
Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean.
Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$70,173 to $93,944
Most Popular Cities in Oregon for Software Support Engineer Jobs
What does a Software Support Engineer do?
Software Support Engineer in Cincinnati, OH
This role is responsible for production support development of consumer facing digital banking applications in a fast paced agile environment.
January 21, 2020
Software Support Engineer in Racine, WI
Software developers are in charge of the entire development process for a software program.
December 07, 2019
Software Support Engineer in Huntington, WV
Primarily responsible for providing world class technical support to Blue Prism customers and partners, and will be reporting to the Customer Support Manager.
December 11, 2019