Software Support Engineer jobs in Olympia, WA

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Software Test Engineer [3190A590]
  • ProSidian Consulting, LLC
  • Tumwater, WA OTHER
  • Company Description

    ProSidian is looking for “Great People Who Lead” at all levels in the organization.  Are you a talented professional ready to deliver real value to clients in a fast-paced, challenging environment?  ProSidian Consulting is looking for professionals who share our commitment to integrity, quality, and value.

    ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management.  We help clients improve their operations.   

    Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers.  Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/ProSidian for more information.

    Job Description

    ProSidian Seeks a Software Test Engineer in CONUS/OCONUS - Olympia, WA and Tumwater, WA to support an engagement for an Agency dedicated to the safety, health and security of 2.5 million workers and helping employers meet safety and health standards and the Agency also inspects workplaces when alerted to hazards. As administrators of the state's workers' compensation system, The Washington State Department Of Labor And Industries is similar to a large insurance company, providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness.  The Agency's rules and enforcement programs help ensure workers are paid what they are owed, that children's and teens' work hours limited, and consumers are protected from unsound building practices.  Key functions include:  Protecting the health and safety of workers | Ensuring medical care and financial help for injured workers | Protecting workers' wages, hours, breaks and more | Protecting the public from unsafe work and economic hardship.

    The ProSidian Team works to provide expert level Information Technology (IT) Quality Assurance (QA) consulting services supporting a full cross-agency “business transformation” initiatives intended to achieve the mission of keeping citizens in the state safe and working. The business transformation (BT) calls for modernizing the agency's extensive technology infrastructure and corresponding business processes over several years. The client is starting with people and processes – ensuring the best way to do business and collectively understand business priorities and customers’ expectations. Then, they will invest in new technology to support those process improvements and achieve stated goals and objectives.

    Navigating the agency's technology maze is challenging for its employees. It complicates the training process and makes it difficult for them to deliver high-quality, effective service to their customers. Many applications are independent and don’t communicate information between each other. Over the next several years, L&I will modernize technology across the Dept., which will take place in phases. Key focus areas shall be The current workers’ compensation system; L&I’s Insurance System (LINIIS) is an application comprised of many sub- systems and used to process and manage workers’ compensation claims; Organized Information Online (ORION) is an integrated document management (IDM) and business process management (BPM) workflow application where the work is managed; Early Claims Solutions (ECS) is an application used by both claims and employer services staff; Independent Medical Examination (IME) application; Medical Information Payment System (MIPS); Benefit Payment System (BPS), and Pension Payment System (PPS); and VOC-LINK is an application for private vocational rehabilitation providers.

    Software Test Engineer Candidates shall work to support requirements for Program Support and Lead/manage a team of Software Test Engineers or Software QA Engineers while working with solution development teams. Possesses high technical competence, track record of strong coding and technical accomplishment. 5 years of development or testing management experience. Experience in building testing frameworks and in test automation. Strong project management skills. Proven track record for high quality product delivery. Able to mentor junior members, give technical advice and direction, and provide hands-on management. Knowledge of various testing techniques and approaches. BS or MS in Computer Science or equivalent preferred.

    Qualifications

    The Software Test Engineer shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position.  Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.

    A bachelor’s degree is required with at least three years work experience in accounting, budget execution, IT, financial system requirements and analysis, financial planning and reporting, auditing, and internal financial controls.

    TRAVEL:  Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations.  LOCATION:  Work shall be conducted at the CONUS/OCONUS - Olympia, WA and Tumwater, WA

    • U.S.  Citizenship Required
    • Excellent oral and written communication skills
    • Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
    • All ProSidian staff must be determined eligible for a “Facility Access Authorization” (also referred to as an “Employment Authorization”) by the USG’s designated Security Office.

    Additional Information

    As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.  

    CORE COMPETENCIES

    • Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
    • Leadership – ability to guide and lead colleagues on projects and initiatives
    • Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
    • Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
    • Motivation – persistent in pursuit of quality and optimal client and company solutions
    • Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
    • Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
    • Organization – ability to manage projects and activity, and prioritize tasks

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    OTHER REQUIREMENTS

    • Business Tools –  understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
    • Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
    • Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
    • Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
    • Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
    • Willingness - to constantly learn, share, and grow and to view the world as their classroom

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    BENEFITS AND HIGHLIGHTS

    ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

    • Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
    • Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
    • Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
    • 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
    • Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
    • Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
    • Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
    • Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
    • ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
    • Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
    • Flexible Spending Account: FSAs  help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
    • Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
    • Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

    ----------- ------------ ------------

    ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

    ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

    ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

    Furthermore, we believe in "HONOR ABOVE ALL"  - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

    FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.

    ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.

    Be sure to place the job reference code in the subject line of your email.  Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

  • 2 Days Ago

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Senior Software Engineer
  • State of Washington
  • Multiple Locations Statewide, WA FULL_TIME
  • Our ideal candidate for the Senior Software Engineer position has extensive experience in designing and leading software development projects using Microsoft technologies. They have demonstrated skill...
  • 3 Days Ago

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Senior Software Test Engineer [3189A589]
  • ProSidian Consulting, LLC
  • Tumwater, WA OTHER
  • Company DescriptionProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challengi...
  • 15 Days Ago

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System Administrator, Software Packaging and Deployment Engineer
  • Dept. of Labor and Industries
  • Tumwater, WA FULL_TIME
  • Job Details Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability This position provides custom...
  • 18 Days Ago

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Family Support Specialist Clatsop PT
  • OREGON FAMILY SUPPORT NETWORK INC
  • County Specific, OR OTHER
  • Job Details Job Location: Clatsop, Columbia, Tillamook - County Specific, OR Position Type: Part Time Salary Range: $17.35 - $21.70 Hourly Job Category: Nonprofit - Social Services DescriptionQualific...
  • Just Posted

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Family Support Specialist Tillamook FT
  • OREGON FAMILY SUPPORT NETWORK INC
  • County Specific, OR OTHER
  • Job Details Job Location: Clatsop, Columbia, Tillamook - County Specific, OR Position Type: Full Time Education Level: None Salary Range: $17.35 - $21.70 Hourly Job Category: Nonprofit - Social Servic...
  • 3 Days Ago

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0 Software Support Engineer jobs found in Olympia, WA area

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Support Engineer
  • Corning Incorporated
  • Olympia, WA
  • Support Engineer Date: Mar 19, 2024 Location: North Carolina, NC, USFlorida, FL, USArizona, AZ, USKansas, KS, USMinnesot...
  • 4/19/2024 12:00:00 AM

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Graphics Software Engineer, GPU Driver - Reality Labs
  • Meta
  • Olympia, WA
  • Summary: Reality Labs at Meta is building products that make it easier for people to connect with the ones they love mos...
  • 4/19/2024 12:00:00 AM

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Senior Finance Cloud Applications Analyst
  • Highmark Health
  • Olympia, WA
  • Company : Highmark Health Job Description : JOB SUMMARY This job leads in providing support across Finance areas within ...
  • 4/19/2024 12:00:00 AM

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Operations Automation Project Manager
  • American Express Global Business Travel
  • Olympia, WA
  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an i...
  • 4/19/2024 12:00:00 AM

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Business System Analyst - UAT
  • American Express Global Business Travel
  • Olympia, WA
  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an i...
  • 4/19/2024 12:00:00 AM

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Senior Engineer, Information Security
  • Cardinal Health
  • Olympia, WA
  • Senior Engineer Purple Team Working together, we can make a difference in healthcare for our customers and communities. ...
  • 4/19/2024 12:00:00 AM

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Middleware Developer
  • Mastech Digital Inc.
  • Olympia, WA
  • Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all Amer...
  • 4/18/2024 12:00:00 AM

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Platform Engineer
  • American Express Global Business Travel
  • Olympia, WA
  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an i...
  • 4/18/2024 12:00:00 AM

Olympia is the capital of the U.S. state of Washington and the county seat of Thurston County. European settlers claimed the area in 1846, with the Treaty of Medicine Creek initiated in 1854, and the Treaty of Olympia initiated in January 1856. Olympia was incorporated as a town on January 28, 1859, and as a City in 1882. The population was 46,479 as of the 2010 census, making it the 24th largest city in the state. The city borders Lacey to the east and Tumwater to the south. Olympia is a cultural center of the southern Puget Sound region. Olympia is located 60 miles (100 km) southwest of Seat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$72,522 to $97,088
Olympia, Washington area prices
were up 2.9% from a year ago

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