Software Support Engineer jobs in Portland, OR

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Clinical Software Support Analyst
  • Axis Clinical Software
  • Portland, OR FULL_TIME
  • Hospitals, Physicians and Quality Improvement professionals rely on our clinical outcomes management software to
    monitor and improve outcomes and quality of care. Our solutions address clinical quality and performance
    improvement, as well as national reporting for hospitals and hospital systems. Our mission: “To improve outcomes and
    the quality of care through innovative software, making clinical data meaningful and actionable.”
    Position Overview
    We are seeking a Software Support Technician to join our team supporting clinical and technical staff in the use and
    success of our software. Candidates will be trained on our software applications and support technology to help our
    customers with using our software, troubleshooting, training inquiries, software installation and updates.
    Responsibilities will include responding to customer support calls and emails, analyzing issues and assisting with
    software delivery and installation.

    Essential Job Functions:
    • Provide clear and accurate telephone and email support in a timely and professional manner.
    • Carefully document software issues, defects, service requests, actions performed and resolutions in our Help
    Desk ticketing software.
    • Analyze error messages and troubleshoot software problems as reported by customers.
    • Follow up on open issues in a timely manner consistent with established SLAs.
    • Assist with software installation and upgrades.
    • Perform technical implementation and project assignments.
    • Provide unit testing of software patch files.
    • Perform other tasks as assigned by management.
    • Be punctual, reliable, self-motivated, and courteous.
    Qualifications and Skills:
    • Minimum of 5 years’ experience delivering end user software support.
    • Must possess excellent oral and written communication skills.
    • Knowledge of Windows Server OS, virtual servers, cloud and windows-based systems is desired.
    • Experience with remote access tools such as VPN, CITRIX SSL, RDP, VNC and WebEx is highly desirable.
    • Knowledge of system integration, interoperability, and system interfaces.
    • Experience with help desk ticketing and resolution software.
    • Experience with health care and/or database software is highly desirable.
    • Associate or bachelor’s degree in a computer related field.
    Work Conditions:
    • This is a non-exempt position.
    • Hours are Monday - Friday, 7:00 - 4:00 with one hour for lunch from 11:00 - 12:00.
    • Occasionally, an alternate shift from 8:00 - 5:00 is required.
    • Work is remotely or in our office.
    Benefits:
    • Competitive salary
    • Company paid comprehensive Health, Dental and Vision Insurance
    • Paid time off plus paid holidays
    • We promote a work/life balance with a positive working environment
    • Simplified Employee Pension (SEP) Plan with a Flexible Spending Account (tax advantaged financial account)
    Please send resume with cover letter to HR@axisclinical.com.
  • 14 Days Ago

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Manager IV, Software (Technical) Support Engineer - (M4)
  • Applied Materials, Inc
  • Hillsboro, OR FULL_TIME
  • Key Responsibilities Ensures that warranty costs incurred by Applied Materials meet the business unit's goals, via resolution of equipment problems encountered and elimination of recurring problems. L...
  • 21 Days Ago

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Software Engineer
  • Niobium
  • Portland, OR FULL_TIME
  • Software Engineer At Niobium Microsystems, we develop high performance microelectronic products to enable the secure collection, processing, and distribution of critical data. We are a trusted partner...
  • 21 Days Ago

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Software Engineer
  • NV5
  • Portland, OR OTHER
  • Overview NV5 is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastru...
  • 24 Days Ago

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Software Engineer
  • ACBJ
  • Portland, OR FULL_TIME
  • Develop web-based applications, products and features.
  • 1 Day Ago

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Software Engineer
  • Actalent Engineering
  • Wilsonville, OR FULL_TIME
  • Job DetailsSoftware EngineerAdvance your career as an Electrical Engineer! Actalent is looking for a Software Engineer to support our client, a leading local engineering firm, on-site in Wilsonville, ...
  • 6 Days Ago

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0 Software Support Engineer jobs found in Portland, OR area

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Desktop Support Administrator
  • Tata Consultancy Service Limited
  • Portland, OR
  • Imaging, Troubleshooting Windows 7 and windows 10, Printer, office 365 app support, Mobile device support, Experience in...
  • 3/28/2024 12:00:00 AM

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Desktop Support Technician
  • UST
  • Hillsboro, OR
  • Job Title: Desktop Support Technician Location : Hillsboro, OR Roles and Responsiblities: 1. Should have experienced on ...
  • 3/27/2024 12:00:00 AM

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Desktop Support Technician I
  • A3 Staffing Solutions
  • Portland, OR
  • Job Description Job Description Desktop Support Technician • 8-5 Monday-Friday, no on call • Support of Windows OS/Micro...
  • 3/27/2024 12:00:00 AM

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Desktop Support Specialist
  • Callruby
  • Portland, OR
  • **Desktop Support Specialist** at Ruby Receptionists HQ Portland, OR **Overview** The Desktop Support Specialist thrives...
  • 3/25/2024 12:00:00 AM

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Senior Desktop Support Technician -Direct Hire
  • F2Onsite
  • Portland, OR
  • Job Description Job Description Direct Hire - Sr. Desktop Support Technician - Portland, OR Monday-Friday – 40 hours per...
  • 3/25/2024 12:00:00 AM

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Desktop Support Engineer
  • HCLTech
  • Hillsboro, OR
  • Specialist Job Description Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected p...
  • 3/24/2024 12:00:00 AM

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Desktop Support Technician
  • Motion Recruitment
  • Hillsboro, OR
  • Position: MIT/WinClient Touch Service Technician Pay Range Display: $19.96 - $22.81 / hour Location: Hillsboro, OR 97124...
  • 3/24/2024 12:00:00 AM

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Desktop Support Technician
  • HCLTech
  • Hillsboro, OR
  • Specialist Job Description Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected p...
  • 3/24/2024 12:00:00 AM

Portland is the largest and most populous city in the U.S. state of Oregon and the seat of Multnomah County. It is a major port in the Willamette Valley region of the Pacific Northwest, at the confluence of the Willamette and Columbia rivers. As of 2017, Portland had an estimated population of 647,805, making it the 26th-largest city in the United States, and the second-most populous in the Pacific Northwest (after Seattle). Approximately 2.4 million people live in the Portland metropolitan statistical area (MSA), making it the 25th most populous MSA in the United States. Its Combined Statist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$71,918 to $96,303
Portland, Oregon area prices
were up 3.9% from a year ago

Software Support Engineer in Grand Forks, ND
The ability to understand how the end to end solution works, including hardware, software, and networking is needed.
December 22, 2019
Software Support Engineer in Lexington, KY
As our Software Support Engineer you collaborate on projects to renew and improve the ATM Software that we developed in-house.
February 07, 2020
Software Support Engineer in Waco, TX
The Engineer Support Services Analyst provides software, data, and digital workflow solutions to the OneSubsea Engineering organization.
January 26, 2020