Software Support Engineer jobs in Poughkeepsie, NY

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

A
Simulations Hardware/Software Engineer
  • Athenix Special Missions
  • West Point, NY FULL_TIME
  • Athenix Special Missions (ASM) is seeking a qualified Simulations Hardware/Software Engineer at the Mission Training Complex Capabilities Support (MTCCS)-Centers of Excellence (COE) Schools at West Point, NY.

    ASM Quality Policy: To meet or exceed customers' expectation for quality, delivery, and service through continual improvement, striving to meet our objectives, and committing to meeting all legal and statutory requirements.

    Summary:

    Athenix Special Missions is seeking a qualified Simulations Hardware/Software Engineer to provide Mission Training Complex Capabilities Support II (MTCCS) technical and functional Constructive Simulation and Gaming support to TRADOC Centers of Excellence (COE) and Schools. This work provides technical and functional end-to-end (simulation to Mission Command Systems (MCS)) training functionality using TRADOC Proponent Office - Constructive (TPO-C) low overhead simulations and TRADOC Proponent Office - Virtual & Gaming (TPO-V&G) games. Simulations and tools such as Army Games for Training (GFT), Virtual Battle Space (VBS), and Division eXercise Training and Review System (DXTRS) are employed to enhance staff training at the lower continuum of training thresholds with the purpose of enhancing Military Decision Making Process (MDMP) and staff training in each respective TRADOC Institutions training curriculum.

    Specific duties may include, but are not limited to:

    • Shall be available between 0800 - 1700 hrs, Monday through Friday except Federal holidays or when the government facility is closed for administrative reasons.
    • Provide assistance and support with the necessary resources for planning, preparation, setup, operation, troubleshooting of the TPO-C, TPO-V&G, and MCS hardware and software applications and functionality to support the following tasks:
      • Preparation, setup and operation of the closed networks supporting the TPO-C and TPO-V&G applications.
      • Preparation, setup and operation of the unclassified simulation network backbone.
      • Preparation, setup and operation of the classified simulation network backbone.
      • Preparation, setup and operation of the DIS component between applications.
      • Provide exercise preparation for TPO-C and TPO-V&G events.
      • Provide exercise execution for TPO-C and TPO-V&G events.
      • Provide unit database and scenario builds that includes planning, building, and loading, configuring and operating TPO-C and TPO-V&G applications/tools.
      • MDMP preparation, setup and operation using TPO-C, TPO-V&G, and MCS Tools
      • Provide end to end functional preparation, setup and operations from the simulation/tool to include the MCS.
      • Provide terrain preparation, setup and operation for TPO-C and TPO-V&G terrain tools.
      • Provide TPO-C, TPO-V&G, and MCS troubleshooting expertise when technical and operational issues occur.
      • When a TPO-C, TPO-V&G, and MCS issue/deficiency is identified, troubleshoot a work-around and submit a Problem Trouble Report (PTR) to TPO-C using the PTR Tool located on the NSC SharePoint Site.
      • Provide support to all simulations in support of other exercises, training events, and planning.
      • Provide support to LVC-G and other simulations, as requested.
      • Serve as a systems and network administrator. This task includes all computer and network functions and infrastructure affecting the TPO-C, TPO-V&G, and MCS tools.
      • Develop and provide written records (meetings, conference, working groups, after action reports, etc.) for each supported exercise/event.
      • Provide testing and validation support to the capability and material development of the TPO-C tools.
      • Provide operational and functional support of the MCS.
      • Develop and provide briefing/presentation for each supported exercise/event as required by the OSCOR.
      • Develop and provide Exercise Technical Summary Report for each supported exercise/event.
      • When required, provide TPO-C and TPO-V&G support to other than COE/Schools.
      • Provide computer networking support.
      • Maintain training content; update the MilGaming web site and its content: graphics, animations, scenarios, models, terrain, training support packages (TSPs), and videos.
      • Installation, Operation, and Maintenance of TPO-C and TPO-V&G Applications; this includes troubleshooting and resolving TPO-C and TPO-V&G software, hardware and network problem, real-time editing, and backup/recovery of all TPO-C and TPO-V&G data elements.
      • Configuration Management; Maintain TPO-C and TPO-V&G applications. Manage version control and continuous integration, for all configuration management requirements.
      • Install, Configure and operate existing and Emerging Army Stimulation-to- command and control (C2) interfaces; configure TPO-C and TPO-V&G hardware, software, and peripheral equipment to interface with Army Stimulation MCS interfaces as required.
      • Administer the TPO-C and TPO-V&G systems during exercises and training events; participate in After Action Reviews (AARs) IAW TC 25-20, manage the TPO-C and TPO-V&G security compliance activities, to include the design and development of TPO-C and TPO-V&G information technology (IT) strategies at the local level.
      • Maintains accountability of TPO-C and TPO-V&G furnished equipment; maintains accountability of TPO-C and TPO-V&G hardware, software, peripheral equipment, MCS equipment that may be issued by others and other simulation related items.
      • Participate in required TPO-C and TPO-V&G /Mission Command Training Support Program (MCTSP) program review; participate in exercise readiness review, initial planning reviews, systems requirements reviews, software and hardware specification and design reviews, and participates in TPO-C and TPO-V&G user conferences/developer working groups.
      • Instruct training audience and personnel to operate TPO-C, TPO-V&G, and MCS systems and tools.

    Required Qualifications:

    • Bachelor's degree or experience equivalent in technical disciplines such as engineering, mathematics, statistics, and related computer sciences in performing capability development and Repair and Maintenance (RandM) tasks.
    • Four years' experience in software development, simulation integration within the Microsoft Windows and Linux family of operating systems; to include expertise in hardware and software standards and protocols; ability to apply architectures to real world requirements using current Live, Virtual, Constructive and Gaming (LVC-G) platforms.
    • Two years of experience in software testing, analysis, troubleshooting, problem trouble reports development, management and documentation (PTRs), and operating current gaming suite toolkit.
    • Shall have the ability to write programs using C , MFC, C#, Visual Basic, JAVA, XML, scripting languages, X programming and libraries and shall integrate networking packet protocols into simulation environments.
    • Experience in providing technical advice for gaming development as it relates to the (LVC-G) Training Environment.
    • Must be able to read, write, speak, and comprehend the English language.
    • Bachelor's degree or equivalent, any discipline, and three (3) years' experience in operating simulations, simulators, models, games and MCS.
    • In lieu of a college degree, four (4) years' experience in database management and/or systems management on systems within JLCCTC, GFT and MCS may be substituted for a bachelor's degree.

    Clearance: Requires a Secret clearance

    Location: National Simulation Center, Fort Leavenworth, KS / Fort Liberty, NC / JBSA, TX / Fort Novosel, AL / Fort Sill, OK / Fort Moore, GA / Fort Leonard Wood, MO / Fort Gordon, GA / Fort Gregg-Adams, VA / Fort Bliss, TX / Fort Jackson, SC / Fort Huachuca, AZ / Carlisle Barracks, PA / Charlottesville, VA / West Point, NY / Monterey Bay, CA

    Travel: Travel may be required

    MTCCS II_Simulations Hardware/Software Engineer_Questionnaire, 27 AUG 2023

    1. Do you possess a Secret security clearance? Please explain.
    2. Do you possess a bachelor's degree or experience equivalent in technical disciplines such as engineering, mathematics, statistics, and related computer sciences in performing capability development and Repair and Maintenance (RandM) tasks? Please explain.
    3. Do you possess four years' experience in software development, simulation integration within the Microsoft Windows and Linux family of operating systems; to include expertise in hardware and software standards and protocols; ability to apply architectures to real world requirements using current Live, Virtual, Constructive and Gaming (LVC-G) platforms? Please explain.
    4. Do you possess two years of experience in software testing, analysis, troubleshooting, problem trouble reports development, management and documentation (PTRs), and operating current gaming suite toolkit? Please explain.
    5. Do you have the ability to write programs using C , MFC, C#, Visual Basic, JAVA, XML, scripting languages, X programming and libraries and shall integrate networking packet protocols into simulation environments? Please explain.
    6. Do you possess experience in providing technical advice for gaming development as it relates to the (LVC-G) Training Environment? Please explain.
    7. Do you possess three (3) years' experience in operating simulations, simulators, models, games and MCS? Please explain.
    8. Do you possess four (4) years' experience in database management and/or systems management on systems within JLCCTC, GFT and MCS? Please explain.
    9. Are you able to read, write, speak, and comprehend the English language? Please explain.

    Athenix Solutions Group, LLC and its companies Athenix Cyber and SIGINT, and Athenix Special Missions is an EEO/Affirmative action employer and is committed to hiring and retaining a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

     

  • 17 Days Ago

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Senior Software Engineer (001770)
  • B10 Wells Fargo Bank, N. A.
  • Trillium Blvd, IL FULL_TIME
  • At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Joi...
  • 1 Month Ago

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Mid-Level Software Engineer
  • Parsons Government Services Inc.
  • Clintondale, NY FULL_TIME
  • In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career worki...
  • 1 Month Ago

B
Senior Software Engineer (Req. #001552)
  • B10 Wells Fargo Bank, N. A.
  • Trillium Blvd, IL FULL_TIME
  • At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Joi...
  • 20 Days Ago

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Desktop Support Engineer
  • eTeam Inc.
  • Fishkill, NY FULL_TIME
  • Job Description: The successful candidate will have the opportunity to: Follow standard Service Desk procedures. Provide courteous customer support to users through phone, walk in, and ticket requests...
  • 13 Days Ago

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Simulations Hardware/Software Engineer, MTCCS II
  • Yorktown Systems Group
  • West Point, NY FULL_TIME
  • EEO STATEMENT Yorktown Systems Group, Inc. is an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion,...
  • 1 Month Ago

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0 Software Support Engineer jobs found in Poughkeepsie, NY area

Poughkeepsie (/pəˈkɪpsi/ pə-KIP-see), officially the City of Poughkeepsie, is a city in the state of New York, United States, which is the county seat of Dutchess County. As of the 2010 census it had a population of 32,736. Poughkeepsie is in the Hudson Valley midway between New York City and Albany, and is part of the New York metropolitan area. The name derives from a word in the Wappinger language, roughly U-puku-ipi-sing, meaning "the reed-covered lodge by the little-water place", referring to a spring or stream feeding into the Hudson River south of the present downtown area. Poughkeepsie...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$73,972 to $99,029
Poughkeepsie, New York area prices
were up 1.5% from a year ago

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