Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Liberty Software is looking to expand our support team by adding a new Account Management team member to serve and partner with dedicated existing pharmacy clients, build and maintain relationships, and troubleshoot “tier 2” tickets.
While Liberty’s Account Managers focus mostly on software support for our clients, they also act as their pharmacies’ dedicated point-of-contact for all things Liberty Software related. Account Managers should be able to prioritize incoming inbound trouble tickets and follow appropriate escalation paths.
Please note: This position does not involve sales or cold calling; this is a customer account support role.
Account Managers become subject matter experts of Liberty's software products and must be able to cater to a broad range of pharmacy's needs. Account Managers receive inbound phone calls, emails, chats, and escalated tickets from their accounts or escalated calls from "Tier 1" support. It is their responsibility to ensure open tickets are addressed and updates are communicated back to the pharmacy in a timely and professional manner. By providing superior customer service and getting to know the unique needs of assigned accounts, Technical Account Managers are able to build and maintain strong relationships with their clients.
Liberty Software takes great pride in being set apart for its client relations and support and expects its Account Managers to strive for stellar service and continuous improvement in every interaction.
This is an in-person position working out of our Grapevine, TX office.
Job responsibilities include (but are not necessarily limited to):
Position Qualifications:
Why work at Liberty Software? Our benefits start Day 1 and include...
...and much more! Learn more about Liberty Software at www.libertysoftware.com! #ZR #ID2
Clear All
0 Software Support Engineer jobs found in Richardson, TX area