Software Support Engineer jobs in Richland, WA
Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Software Support Engineer jobs
Technician
- Cimarron Software
-
Richland, WA
FULL_TIME
-
Job Description:
- Perform moderately complex assignments that require initiative and independent judgment in the selection and use of established principles and procedures.
- Perform a range of work activities in a wide variety of contexts.
- Plan, schedule, and monitor own work within a limited time horizon, using applicable methods, procedures, tools, equipment, and standards effectively with only occasional reference to others.
- Respond to customers' needs, questions, and concerns in an accurate, effective, and timely manner and expedites corrective actions.
- Work with client to define timeframe requirements.
- Field customer questions and service requests via calls, voicemail, email, and walk-ins.
- Resolve end-user IT issues remotely, in person, or dispatch to appropriate IT specialists.
- Provide instruction to peers or customers as needed.
- Monitor customer issues and IT service delivery via customer calls and online monitoring tools.
- Escalate support issues to the appropriate department IT manager.
- Assist with operation of loaner equipment library.
- Provide end-user support in a fast-paced, technically challenging IT environment.
- Work at both a construction site and an office environment.
- Install and upgrade software and perform regular maintenance on personal computers and printers.
- Document support and diagnostic activities and accurately resolve and close assigned trouble tickets by following customer support standards and procedures.
- Actively manage customer expectations through effective communications.
- Make frequent contact with end-users and customers to resolve problems and issues relating to information technology.
- Work collaboratively to assist other Service Center and Deskside Support team members, ensuring team performance goals are met.
- Spearhead service improvement initiatives, as requested by management.
- Due to facility requirements, only U.S. Citizens are eligible for consideration at this time.
- Cimarron employees are required to follow federal, state, and local laws regarding COVID-19 practices, as well as customer requirements.
- Experience in an IT Call Center troubleshooting user issues remotely.
- Experience with Windows workstation hardware and software.
- Experience with workstation imaging techniques and software.
- Experience with MS Office and Internet Explorer.
- Experience with networking.
- Experience with infrastructure systems architecture concepts, configurations, and standards.
- Ability to obtain a Department of Energy badge for access to the site.
- Ability to physically move computers and associated hardware.
- Ability to work productively with little supervision.
- High School diploma or equivalent of 6 or more years of related experience, or Bachelor's degree in Computer Science, Information Technology.
- 16 Days Ago
Earned Value Management System (EVMS) Compliance Lead
- Cimarron Software
-
Richland, WA
FULL_TIME
- Job Description: Cimarron is seeking an EVMS Compliance Lead to support a large Department of Energy (DOE) nuclear project in Richland, WA. Although this position is based in Richland, WA, this positi...
- 16 Days Ago
Structural Designer
- Cimarron Software
-
Richland, WA
FULL_TIME
- Job Description: Cimarron is seeking a senior- level Structural Designer to support a global engineering, construction, and project management customer in Richland, WA. This position is supporting wor...
- 1 Month Ago
Registered Nurse
- Triunity Software
-
Richland, WA
FULL_TIME
- Benefits: Competitive salary Dental insurance Health insurance Signing bonus Vision insurance Location : RN - Surgical Unit located on 4OP at Kadlec Regional Medical Center, Richland Washington Availa...
- 20 Days Ago
Instructional Analyst
- Cimarron Software
-
Richland, WA
FULL_TIME
- Job Description: Cimarron is seeking an Instructional Analyst to support a global engineering, construction, and project (EPC) management customer in Richland, WA. This position is supporting work at ...
- 26 Days Ago
EVMS Compliance Lead
- Cimarron Software
-
Richland, WA
FULL_TIME
- Job Description: Support the development and maintenance of the project Earned Value Management System description and applicable project procedures. Provide leadership, guidance, and direction to all...
- 1 Month Ago
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0 Software Support Engineer jobs found in Richland, WA area
Software Engineering Manager 03303 NWSOL
- North Wind Group
-
Richland, WA
- Location: Richland, Washington Title: Software Engineering Manager Schedule (FT/PT): Regular Full Time Travel Required: ...
- 4/19/2024 12:00:00 AM
Senior Quality Assurance Specialist / Engineer
- Bechtel Corporation
-
Richland, WA
- # Requisition ID: _274734_ + **Relocation Authorized:** **National - Family** + **Telework Type: Part-Time Telework** + ...
- 4/19/2024 12:00:00 AM
Power Systems Automation Engineer
- Eaton
-
Kennewick, WA
- Eaton's Electrical Engineering Services & Systems division is currently seeking a Power Systems Automation Engineer. The...
- 4/19/2024 12:00:00 AM
Deputy Director for Science and Technology (DDS&T)
- Pacific Northwest National Laboratory
-
Richland, WA
- Overview The Deputy Director for Science and Technology (DDS&T) plays a critical role in ensuring the integration and al...
- 4/19/2024 12:00:00 AM
Senior Piping Designer
- Manpower Engineering
-
Richland, WA
- Senior Piping Designer Our client in Richland, WA is looking for hardworking, motivated talent to join their team. Don’t...
- 4/19/2024 12:00:00 AM
Technical Support Specialist
- Bechtel
-
Richland, WA
- Requisition ID: 275523 Relocation Authorized: National - Accompanied Telework Type: Part-Time Telework Work Location: Ri...
- 4/18/2024 12:00:00 AM
Office Automation Clerk
- Cps/comtech
-
Richland, WA
- Title: Engineering I - Automation Technologist for Nuclear Science & Engineering Project Location: Richland, WA Employme...
- 4/18/2024 12:00:00 AM
Senior Quality Assurance Specialist / Engineer
- Bechtel
-
Richland, WA
- Requisition ID: 274734 Relocation Authorized: National - Family Telework Type: Part-Time Telework Work Location: Richlan...
- 4/15/2024 12:00:00 AM
About Richland, Washington
Richland (/ˈrɪtʃlənd/) is a city in Benton County in the southeastern part of the State of Washington, at the confluence of the Yakima and the Columbia Rivers. As of the 2010 census, the city's population was 48,058. July 1, 2017, estimates from the Census Bureau put the city's population at 56,243. Along with the nearby cities of Pasco and Kennewick, Richland is one of the Tri-Cities, and is home to the Hanford nuclear site.
Richland is located at 46°16′47″N 119°16′53″W / 46.27972°N 119.28139°W / 46.27972; -119.28139 (46.279657, -119.281377).
According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$72,798 to $97,457
Richland, Washington area prices
were up 2.9% from a year ago
were up 2.9% from a year ago
What does a Software Support Engineer do?
Software Support Engineer in Grand Forks, ND
The ability to understand how the end to end solution works, including hardware, software, and networking is needed.
December 22, 2019
Software Support Engineer in Lexington, KY
As our Software Support Engineer you collaborate on projects to renew and improve the ATM Software that we developed in-house.
February 07, 2020
Software Support Engineer in Waco, TX
The Engineer Support Services Analyst provides software, data, and digital workflow solutions to the OneSubsea Engineering organization.
January 26, 2020