Software Support Engineer jobs in Richland, WA

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Deskside Support Technician
  • Cimarron Software
  • Richland, WA FULL_TIME
  • Job Description:


    Cimarron is seeking a Deskside Support Technician to support a global engineering, construction, and project management customer in Richland, WA. This position is supporting work at the Handford Vit Plant, a waste treatment and immobilization plant. This is a great opportunity to support a one-of-a-kind facility that is turning radioactive and chemical waste left over from World War II and the Cold War into a safer form for disposal. This program is critical to protect the communities and wildlife along the shorelines throughout the Northwest. Come join the team to support this important endeavor!

    Richland, WA sits at the confluence of the Columbia, Snake, and Yakima rivers near two mountain ranges. This area provides access to year-round outdoor recreation, 300 days of sun a year, and the amenities of large cities (such as Seattle and Portland) nearby.

    This is an onsite position.

    Key Duties:

    • Field customer questions and service requests via calls, voicemail, email, and walk-ins.
    • Resolve end-user IT issues remotely, in person, or dispatch to appropriate IT specialists.
    • Provide instruction to peers or customers as needed.
    • Monitor customer issues and IT service delivery via customer calls and online monitoring tools.
    • Escalate support issues to the appropriate department IT manager.
    • Assist with the operation of the loaner equipment library.
    • Provide end-user support in a fast-paced, technically challenging IT environment.
    • Work at both a construction site and an office environment.
    • Install and upgrade software and perform regular maintenance on personal computers and printers.
    • Document support and diagnostic activities and accurately resolve and close assigned trouble tickets by following customer support standards and procedures.
    • Manage customer expectations through effective communication.
    • Make frequent contact with end users and customers to resolve problems and issues relating to information technology.
    • Work collaboratively to assist other Service Center and Deskside Support team members to ensure team performance goals are met.
    • Spearhead service improvement initiatives, as requested by management.



    Required Skills, Experience, and Education:

    • Due to facility security requirements, only U.S. citizens or permanent residents are eligible for consideration at this time.
    • Cimarron employees are required to follow federal, state, and local laws regarding COVID-19 practices, as well as customer requirements.
    • Ability to obtain a Department of Energy badge for access to the Hanford Site.
    • Experience in an IT Call Center troubleshooting user issues remotely.
    • Strong workstation hardware and software problem-solving skills.
    • Diplomatic skills in end-user communication.
    • Ability to handle customer interactions in an accurate, effective, and timely manner, and articulate ideas in clear and concise reports.
    • Attention to quality, including accurate documentation of work completed.
    • Must be able to work productively with little supervision.
    • Must be able to physically move computers and associated hardware.
    • Ability to work either a 4 x 10 schedule, M-Th, 6:30 a.m. to 5 p.m., or a 9 X 80 schedule, M-F 7:00 am to 4:30 pm with alternating Fridays off.
    • Ability to work overtime, if needed.
    • Related experience includes but is not limited to:
      • Windows workstation hardware and software.
      • Workstation imaging techniques and software.
      • MS Office and Internet Explorer.
      • Networking.
      • Infrastructure systems architecture concepts, configurations, and standards.
    • High School Diploma or equivalent and 6 or more years of related experience, or Bachelor's degree in Computer Science, Information Technology, or related field from an accredited college or university and 1 or more years of related experience.

    Desired Skills, Experience, and Education:

    • Experience with automated call center software and multi-line phone systems.
    • Experience using remote deployment tools to install and configure software, remove spyware, troubleshoot hardware and software, etc.
    • Relevant IT certification, such as A , Network , or MCP.

    Business Profile:

    Cimarron is a global solutions company with a strategic partnering approach to satisfying customer-driven requirements. We ensure customer success with a modern approach and experienced leadership. Driven by an entrepreneurial spirit, Cimarron is fueled by highly skilled employees, developing new innovative technologies, and delivering superior products and services. We believe in recognizing employees' worth by offering competitive salaries and benefits, including health and vision insurance, 401(k) contributions, and much more. From company communication through Company-wide information meetings led by our President and CEO, to an Awards program designed to recognize our amazing employees and their accomplishments, you will not only feel like you are a part of a team, you will be a valued member of the Cimarron family. Cimarron is an Equal Opportunity/Affirmative Action Employer, M/F/Disability/Veteran.

  • 14 Days Ago

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Senior Pipe Support Engineer
  • E2 Consulting Engineers, Inc.
  • Richland, WA FULL_TIME
  • About the Organization E2 Consulting Engineers, Inc. (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and...
  • 8 Days Ago

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Senior Systems and Licensing Support Engineer
  • Sargent & Lundy
  • Richland, WA FULL_TIME
  • Overview Sargent & Lundy is one of the most experienced full-service architect-engineering firms in the world. Founded in 1891, the firm is a global leader in power and energy with expertise in grid m...
  • 10 Days Ago

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Lead Systems and Licensing Support Engineer
  • Sargent & Lundy
  • Richland, WA FULL_TIME
  • Overview Sargent & Lundy is one of the most experienced full-service architect-engineering firms in the world. Founded in 1891, the firm is a global leader in power and energy with expertise in grid m...
  • 13 Days Ago

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Plant Engineer / Operations Support Specialist
  • TerraGraphics
  • Richland, WA FULL_TIME
  • TerraGraphics (TG) is currently looking to hire great individuals who are eager to develop and apply their skills in ways that makes a positive impact in our communities. Here at TG, we have three cor...
  • 1 Month Ago

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Technician
  • Cimarron Software
  • Richland, WA FULL_TIME
  • Job Description: Perform moderately complex assignments that require initiative and independent judgment in the selection and use of established principles and procedures. Perform a range of work acti...
  • 12 Days Ago

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0 Software Support Engineer jobs found in Richland, WA area

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IT Help Desk Technician
  • Peak Networks
  • Kennewick, WA
  • Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-C...
  • 3/18/2024 12:00:00 AM

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Nuclear Safety Engineer (2794)
  • Navarro Inc.
  • Richland, WA
  • Navarro Research and Engineering is recruiting for a Nuclear Safety Engineer. This is a hybrid position/ 75% teleworking...
  • 3/18/2024 12:00:00 AM

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Plant Manager
  • ATI Metals
  • Richland, WA
  • Proven to Perform. From the edges of space to the bottoms of ocean, our materials are proven to perform -- and so is our...
  • 3/18/2024 12:00:00 AM

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Branch Manager (CDL A- Driver)
  • Praxair, Inc - a Linde Company
  • Richland, WA
  • Linde Gas & Equipment Inc. is seeking a Branch Manager (CDL A) to join our team located in Richland, WA. The Branch Mana...
  • 3/18/2024 12:00:00 AM

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Senior Automation Engineer
  • TTi Global
  • Richland, WA
  • Position Responsibilities:* The primary duties consist of supporting and assisting in development, review, administratio...
  • 3/17/2024 12:00:00 AM

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System Administrator - Pasco, WA
  • Pivotal Solutions, Inc.
  • Pasco, WA
  • Job Description Job Description System Administrator Primary responsibilities include the management and administration ...
  • 3/17/2024 12:00:00 AM

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Senior Pipe Support Engineer (DOE Project)
  • Johnson Service Group
  • Richland, WA
  • Johnson Service Group (JSG) is recruiting for a, Senior Pipe Support Engineer, for a 12-month contract assignment suppor...
  • 3/15/2024 12:00:00 AM

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Power Systems Automation Engineer
  • Eaton
  • Kennewick, WA
  • Eaton's Electrical Engineering Services & Systems division is currently seeking a Power Systems Automation Engineer. The...
  • 3/15/2024 12:00:00 AM

Richland (/ˈrɪtʃlənd/) is a city in Benton County in the southeastern part of the State of Washington, at the confluence of the Yakima and the Columbia Rivers. As of the 2010 census, the city's population was 48,058. July 1, 2017, estimates from the Census Bureau put the city's population at 56,243. Along with the nearby cities of Pasco and Kennewick, Richland is one of the Tri-Cities, and is home to the Hanford nuclear site. Richland is located at 46°16′47″N 119°16′53″W / 46.27972°N 119.28139°W / 46.27972; -119.28139 (46.279657, -119.281377). According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$72,768 to $97,441
Richland, Washington area prices
were up 2.9% from a year ago

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