Software Support Engineer jobs in San Diego, CA

Since 2001, Procede Software has been a leading provider of enterprise-level Dealer Management Solutions (DMS) for the heavy-duty truck and ancillary markets. Serving dealer locations throughout the United States, Canada, and Australia, the industry’s leading dealerships trust Excede to run their business because of its full functionality across all dealership departments, high reliability, and strong integration with their OEM providers. Excede, its powerful DMS, leverages the strength of Microsoft® SQL technology to provide advanced Windows® and browser-based applications with real-time information.

The Quality Assurance Engineer is a key member of the AGILE development team. This individual will work closely with our QA Lead, Software Engineers, Product Managers, and other staff to ensure that business requirements are fully tested before release. This role will have the additional responsibility of overseeing projects assigned to the QA department.

Why Procede? - This is what our Director of Software Development has to say...watch this video

The preferred location for this role is San Diego, CA. However, remote applications within the United States will be considered. Local candidates will work a minimum of one day in the office per week. 

Primary Job Responsibilities

• Verify functionality delivered meets the specification
• Verify quality acceptance criteria of thick-client and web-based applications across multi-platform environments
• Apply QA principles and methodology to develop test cases and detailed test scenarios and oversee their execution and tracking
• Work closely with developers to resolve issues and characterize issues found for reproducibility
• Verify bug fixes by developers
• Manage and provide transparency on backlog of reported issues and provides recommendation for resolution to Product Managers and AGILE team members
• Generates SQL queries to pull system data required for testing various features prior to release to production

• Assist QA Lead/Manager in developing schedules and procedures.
• Write and review test case
• Write and update procedures
• Automate test cases
• Work with Customers to resolve or define reported issues
• Review documentation (Customer-facing and internal documentation)

Desired Qualifications/Skills

• Ability to write, maintain and verify test cases
• Develop test matrixes, identify test data and use case requirements
• Familiarity with issue tracking systems (Bugzilla, QC, TFS)
• Working knowledge of MS office Word & Excel, reports, pivot charts
• Ability to work in a fast-paced environment 
• Must be a highly motivated self-starter, have excellent problem-solving skills and strong attention to detail
• Excellent listening, verbal and written communication skills in English, with the ability to be effective at all levels of the organization
• Must be able to express ideas logically, clearly and concisely

Requirements

• 1-8 years of experience in direct QA or Support experience
• Bachelor’s degree in CIS, Business Administration or related areas, preferred (experience may be substituted for education)
• SQL querying experience
• MS SQL Server Administration a plus
  
• Prior AGILE experience a plus
• Software development and SQL database management experience strongly preferred

Physical Requirements:

• Ability to sit at a desk, computer terminal or meeting table for a long period of time
• Ability to use hands and fingers or adoptive equipment to safely operate assigned equipment
• Ability to lift up to 20 lbs
• Ability to effectively communicate with end users and coworker
• Ability to use telephone frequently for a long period of time, and to hear and speak clearly by telephone

The Exciting Stuff:

Benefits

• Medical, Dental and Vision
• Competitive Compensation
• Paid Time Off (PTO)
• Volunteer Day Off (VDO)
• 14 Paid Holidays
• Lifestyle & Wellness Reimbursement
• Retirement Plan with Company Match
• Work equipment (laptop, monitor(s), keyboard, mouse, etc.)
• Destination office in Solana Beach, CA
• Hybrid work schedule 

Pay: $65,000 - $80,000 per year

In addition to our comprehensive benefit package, our company encourages and supports career development. We are equally invested in our employees’ success and believe in a partnership where individuals can grow professionally.

Culture

We work hard and play hard; we strive to create a culture that is as equally challenging as it is fun and rewarding! Please view our social media pages to get a glimpse of our company sponsored events:

Facebook: https://www.facebook.com/procedesoftwareofficial/

LinkedIn: https://www.linkedin.com/company/procede-software

We are proud of our company and welcome you to visit our website to see why and learn a little bit more about us https://www.procedesoftware.com/company/.

We hope you are interested in our Company and our QA Engineer role and welcome anyone to apply!

Please be sure to add notifications@app.bamboohr.com to your email contact list to ensure delivery of all correspondence from us.

Procede Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Procede will not sponsor applicants for immigration-related benefits.