Software Support Engineer jobs in Schenectady, NY

Salary based on experience.

• 
  Very competitive salaries and benefits.
  
• The ability to learn and work with the latest technology.
  
• Open-door management style: we welcome and even expect feedback in all areas.
  
• An entrepreneurial spirit, but with a strong belief in work-life balance.
  
• Themed events throughout the year, with friendly competitions and prizes!

• 
  Answers and documents client calls from a phone queue through CRM and ticket tracking software
  
• Resolves issues efficiently and effectively or determines escalation path when necessary
  
• Communicates with clients while tracking progress on client issues
  
• Research issues of varying complexity while working to resolve them and communicates progress with the client
  
• Installs and upgrades software on client workstations and servers
  
• Assists and/or participates in the training of external and internal clients in an online or onsite training environment, including but not limited to conferences
  
• Develops product and troubleshooting documentation to expand team and company knowledge
  
• Suggests, analyzes, and implements processes, and/or suggests improvements
  
• Provides product and process improvement feedback

Requirements

• 
  Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills
  
• 2 years of experience supporting software products
  
• Excellent organizational and time management skills
  
• Excellent analytical and problem-solving skills
  
• Ability to perform multiple tasks concurrently
  
• Ability to independently research problems/questions and find answers
  
• Ability to be flexible and adapt to complex situations and varying personalities
  
• Detail-oriented and self-motivated
  
• Ability to type quickly and accurately while speaking.

• 
  Crystal Reports
  
• IIS (Internet Information Systems)/Web servers
  
• Amazon Web Services or Azure
  
• Active Directory
  
• MS SQL Server - Utilizing SQL to write and troubleshoot basic/intermediate queries, updates, and deletes.
  
• Network Administration
  
• System Administration

Benefits