Software Support Engineer jobs in Seattle, WA
Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Software Support Engineer jobs
Engineering and IT Support - Customer Engineer 3
- Talent Software Services, Inc.
-
Redmond, WA
CONTRACTOR,FULL_TIME
-
Candidate Requirements
Years of Experience Required - 5
Degrees or certifications required Azure 900 Certification (going for L300-400 technical depth on Azure, ideally with data skillset)
Best vs. Average Data engineering, data science, AI, any background in start ups.
Performance Indicators Quality of work
Top 3 Hard Skills Required Years of Experience
1. Azure 3-5 years
2. Data science, data engineer, data specialist 5 years
3. Tech support or consulting background 3 years (nice to have)
Summary:
The main function of a Customer Engineer is to tactfully handle and articulate customer critical issues and develop and present technical solutions.
Job Responsibilities:
Ability to effectively recognize and adapt to change
Ability to deliver L300 and L400 technical guidance to field partners and customers
Ability to handle customer critical issues and work in demanding situations
Risk analysis and remediation planning for service and support delivery
Ability to tactfully handle and articulate customer critical issues and work in a high stress environment
Growth mindset demonstrated by self-directed learning in a rapidly changing environment
Have a minimum of 3 advancedAzure certifications, such as AI-102, AZ-104, AZ-204, AZ-305, AZ-400, AZ-500, AZ-700, DP-100, DP-203, DP-300, DP-500, SC-100, SC-200, and SC-300
Maintain and execute on a learning plan to stay current on strategic and high demand Azure services on an ongoing basis, backed by certifications
Skills:
L300-L400 technical depth in multiple Azure cloud services
Experience in the enterprise customer arena
Customer engagement skills
Excellent written, oral and presentation skills
Troubleshooting knowledge & skills
Passion for new innovative technology and drive customer transformation
Demonstrate effective balance between operations and technical acumen
Qualifications:
Experience working with fast paced customers, ideally Startups and ISVs, providing technical and solution enablement delivery
Bachelor's degree (or equivalent experience) and technical expertise in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
5 years experience
Proven reactive and proactive services and support delivery experience
Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities
Proven ability to learn business processes quickly and to work well with business partners at diverse levels within the organization
Ideal candidates will have expertise in AI, SaaS, Cloud Native, and/or cross-cloud scenarios and technologies - 12 Days Ago
Software Data Operations Engineer
- MAQ Software
-
Redmond, WA
FULL_TIME
- About MAQ Software As Microsoft Power BI Partner of the Year 2021, we enable leading companies to accelerate their business intelligence and analytics initiatives. Our solutions enable our clients to ...
- 19 Days Ago
Software Product Support Engineer
- Samsara
-
Seattle, WA
FULL_TIME
- About the role: Product Support Engineering is a team of customer-focused product experts who bridge the Samsara customer experience to the internal teams at Samsara. We engage with customers, we work...
- 1 Month Ago
Software Dev Engineer IV
- Intelliswift Software Inc
-
Redmond, WA
FULL_TIME
- Pay rate range - $80/hr. to $84/hr. on W2 Daily Schedule - Flexible start time. Will have a lab space to go in and work. Can start as early as 7am PST or as late as 7 or 8 pm PST depending. Hours woul...
- 14 Days Ago
Sr. Android-Linux SW Engineer
- Talent Software Services, Inc
-
Redmond, WA
FULL_TIME
- Job DetailsSr. Android-Linux SW EngineerJob Summary: Talent Software Services is in search of a Sr. Android - Linux SW Engineer for a contract position in Redmond, WA. The opportunity will be four mon...
- 14 Days Ago
AWS Cloud Engineer (WA candidates preferable)
- Inabia Software & Consulting Inc.
-
SEATTLE, WA
CONTRACTOR
- Job Description:1. Maintaining an AWS Landing Zone2. Hands-on experience with AWS Control Tower and Organizations3. Enterprise cloud governance: managing SCP for a large Organization with multiple OUs...
- 1 Month Ago
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0 Software Support Engineer jobs found in Seattle, WA area
Desktop Support Engineer
- Freestone Capital Management
-
Seattle, WA
- Freestone is building the wealth services firm of the future. With a 25-year history of consistent growth and success, w...
- 4/24/2024 12:00:00 AM
Desktop Support Technician
- eXcell
-
Redmond, WA
- At eXcell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit fo...
- 4/24/2024 12:00:00 AM
Desktop Support Techncian
- F2Onsite
-
Silverdale, WA
- Job Description Job Description Desktop Support Technician - Silverdale, WA Monday - Friday 8am-5pm Start ASAP project s...
- 4/23/2024 12:00:00 AM
Desktop Support Specialist
- Hcltech
-
Redmond, WA
- Job title: Desktop Support Engineer Location: Santa Clara, CA (Onsite from Day 1) Type: Fulltime Salary: $70K Specialist...
- 4/22/2024 12:00:00 AM
Desktop Support Engineer
- HCLTech
-
Redmond, WA
- Job title: Desktop Support Engineer Location: Redmond, WA (Onsite from Day 1) Type: Fulltime Specialist Job Description ...
- 4/20/2024 12:00:00 AM
Desktop Support Specialist
- HCLTech
-
Redmond, WA
- Job title: Desktop Support Engineer Location: Santa Clara, CA (Onsite from Day 1) Type: Fulltime Salary: $70K Specialist...
- 4/20/2024 12:00:00 AM
Desktop Support Technician
- HCLTech
-
Redmond, WA
- Job title: Desktop Support Engineer Location: Santa Clara, CA (Onsite from Day 1) Type: Fulltime Salary: $70K Specialist...
- 4/20/2024 12:00:00 AM
Desktop Support Engineer
- Freestone Capital Management
-
Seattle, WA
- Freestone is building the wealth services firm of the future. With a 25-year history of consistent growth and success, w...
- 4/20/2024 12:00:00 AM
About Seattle, Washington
Seattle (/siˈætəl/ (listen) see-AT-əl) is a seaport city on the West Coast of the United States. It is the seat of King County, Washington. With an estimated 730,000 residents as of 2018[update], Seattle is the largest city in both the state of Washington and the Pacific Northwest region of North America. According to U.S. Census data released in 2018, the Seattle metropolitan area’s population stands at 3.87 million, and ranks as the 15th largest in the United States. In July 2013, it was the fastest-growing major city in the United States and remained in the Top 5 in May 2015 with an annual...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$76,182 to $101,988
Seattle, Washington area prices
were up 2.8% from a year ago
were up 2.8% from a year ago
What does a Software Support Engineer do?
Software Support Engineer in Grand Forks, ND
The ability to understand how the end to end solution works, including hardware, software, and networking is needed.
December 22, 2019
Software Support Engineer in Lexington, KY
As our Software Support Engineer you collaborate on projects to renew and improve the ATM Software that we developed in-house.
February 07, 2020
Software Support Engineer in Waco, TX
The Engineer Support Services Analyst provides software, data, and digital workflow solutions to the OneSubsea Engineering organization.
January 26, 2020