Software Support Engineer jobs in Washington
Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Software Support Engineer jobs
Engineering and IT Support - Customer Engineer 3
- Talent Software Services, Inc.
-
Redmond, WA
CONTRACTOR,FULL_TIME
-
Candidate Requirements
Years of Experience Required - 5
Degrees or certifications required Azure 900 Certification (going for L300-400 technical depth on Azure, ideally with data skillset)
Best vs. Average Data engineering, data science, AI, any background in start ups.
Performance Indicators Quality of work
Top 3 Hard Skills Required Years of Experience
1. Azure 3-5 years
2. Data science, data engineer, data specialist 5 years
3. Tech support or consulting background 3 years (nice to have)
Summary:
The main function of a Customer Engineer is to tactfully handle and articulate customer critical issues and develop and present technical solutions.
Job Responsibilities:
Ability to effectively recognize and adapt to change
Ability to deliver L300 and L400 technical guidance to field partners and customers
Ability to handle customer critical issues and work in demanding situations
Risk analysis and remediation planning for service and support delivery
Ability to tactfully handle and articulate customer critical issues and work in a high stress environment
Growth mindset demonstrated by self-directed learning in a rapidly changing environment
Have a minimum of 3 advancedAzure certifications, such as AI-102, AZ-104, AZ-204, AZ-305, AZ-400, AZ-500, AZ-700, DP-100, DP-203, DP-300, DP-500, SC-100, SC-200, and SC-300
Maintain and execute on a learning plan to stay current on strategic and high demand Azure services on an ongoing basis, backed by certifications
Skills:
L300-L400 technical depth in multiple Azure cloud services
Experience in the enterprise customer arena
Customer engagement skills
Excellent written, oral and presentation skills
Troubleshooting knowledge & skills
Passion for new innovative technology and drive customer transformation
Demonstrate effective balance between operations and technical acumen
Qualifications:
Experience working with fast paced customers, ideally Startups and ISVs, providing technical and solution enablement delivery
Bachelor's degree (or equivalent experience) and technical expertise in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
5 years experience
Proven reactive and proactive services and support delivery experience
Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities
Proven ability to learn business processes quickly and to work well with business partners at diverse levels within the organization
Ideal candidates will have expertise in AI, SaaS, Cloud Native, and/or cross-cloud scenarios and technologies - 11 Days Ago
Software Data Operations Engineer
- MAQ Software
-
Redmond, WA
FULL_TIME
- About MAQ Software As Microsoft Power BI Partner of the Year 2021, we enable leading companies to accelerate their business intelligence and analytics initiatives. Our solutions enable our clients to ...
- 18 Days Ago
Software Product Support Engineer
- Samsara
-
Seattle, WA
FULL_TIME
- About the role: Product Support Engineering is a team of customer-focused product experts who bridge the Samsara customer experience to the internal teams at Samsara. We engage with customers, we work...
- 1 Month Ago
Software Dev Engineer I
- Intelliswift Software Inc
-
Times Square, WA
FULL_TIME
- Pay rate range - $55/hr. to $58/hr. on W2 Customer obsession, earn trust 2-5 years of experience or at least a year. A Computer Science or equivalent technical degree Looking for a Full stack candidat...
- 15 Days Ago
Software Dev Engineer IV
- Intelliswift Software Inc
-
Redmond, WA
FULL_TIME
- Pay rate range - $80/hr. to $84/hr. on W2 Daily Schedule - Flexible start time. Will have a lab space to go in and work. Can start as early as 7am PST or as late as 7 or 8 pm PST depending. Hours woul...
- 13 Days Ago
Software Support Engineer jobs at Popular Companies
Software Support Engineer
- Robert Half
-
Southfield, MI
- We are seeking a highly skilled and motivated individual to join our team as a Yardi Software Support Specialist. The id...
- 4/23/2024 12:00:00 AM
Software Support Engineer
- Horizon56
-
Houston, TX
- Job role overview Are you an expert in providing Level 1-2 technical and operational support to users? Are you service-m...
- 4/23/2024 12:00:00 AM
Software Support Engineer
- TicketManager
-
Calabasas, CA
- Job Description Job Description Live events are fun. Concerts, sporting events, festivals….we make lifelong memories enj...
- 4/23/2024 12:00:00 AM
Software Support Engineer
- Agile Staffing Ltd
-
Holmdel, NJ
- Position: Quality Assurance Engineers (Data Storage/Recovery System) Location: Holmdel, NJ Status: Permanent, Full Time ...
- 4/22/2024 12:00:00 AM
Software Support Engineer (Second Shift)
- Laserfiche
-
Long Beach, CA
- Do you thrive in a fast-paced environment using your expertise and creativity to solve problems for people? Do you want ...
- 4/22/2024 12:00:00 AM
Software Support Engineer
- Horizon56
-
Houston, TX
- Job role overview Are you an expert in providing Level 1-2 technical and operational support to users? Are you service-m...
- 4/21/2024 12:00:00 AM
Senior Software Support Engineer
- Interpublic Group
-
New York, NY
- POSITION SUMMARY: As a Senior Software Support Engineer, you will become an integral part of our critical production app...
- 4/21/2024 12:00:00 AM
Software Support Engineer (Terminal Driving/Switching) Atlanta-Hybrid
- NCR Atleos
-
Atlanta, GA
- About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 e...
- 4/21/2024 12:00:00 AM
About Washington
Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$74,456 to $99,677
Most Popular Cities in Washington for Software Support Engineer Jobs
What does a Software Support Engineer do?
Software Support Engineer in Cincinnati, OH
This role is responsible for production support development of consumer facing digital banking applications in a fast paced agile environment.
January 21, 2020
Software Support Engineer in Racine, WI
Software developers are in charge of the entire development process for a software program.
December 07, 2019
Software Support Engineer in Huntington, WV
Primarily responsible for providing world class technical support to Blue Prism customers and partners, and will be reporting to the Customer Support Manager.
December 11, 2019