Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Embark on a transformative career with Safran Passenger Innovations in Laramie, Wyoming, where we are forging an unparalleled in-flight entertainment ecosystem. As a visionary senior developer or architect, you will be instrumental in evolving our platform that promises a seamless and engaging digital experience for air travelers. With SPI, you'll leverage modern technology to integrate the comforts of ground-based connectivity into the realm of aviation, creating an airborne digital oasis.
We offer a work environment that prizes innovation and a balanced approach to life's demands, characterized by a flexible hybrid work schedule and extended weekends. Our team in Laramie is not just building software; we're crafting experiences that allow passengers to enjoy connectivity and entertainment as they soar through the skies. Join us to elevate the journey of air travel and to elevate your career to its highest potential.
The Principal Software Engineer leads the architecture, design, development, test, and integration of software features for RAVE In-Flight Entertainment (IFE) software products. This role is crucial for setting technical direction and ensuring the high quality of software solutions.
Duties and Responsibilities: