Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
AxisCare is an amazing place to work!
The culture at AxisCare is congruent with our Company Values:
We cultivate a positive work environment, provide great benefits, and offer many opportunities for upward mobility within a growing industry.
We are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are:
Summary
The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software.
Software Support Specialist Job Duties
Software Support Specialist Requirements
Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit.
Technology Client Support Representative Working Conditions
Technology Client Support Representative Compensation
This Company Describes Its Culture as:
Job Type: Full-time
Salary: $16-23 per hour
Benefits:
Schedule:
COVID-19 considerations:
We are not taking any additional precautions at this time.
Education:
Experience:
Work Location: Waco, Texas company headquarters (In person)
0 Software Support Engineer jobs found in Waco, TX area