Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Description:
• You have a Bachelor of Science in Computer Engineering, Electrical Engineering, or Computer Science • You have a minimum 10 years of professional experience designing embedded software • You have ability to work directly with target hardware, including lab bench equipment and other tools for debugging and analysis • You have proficiency programming in C • You are proficient with Microsoft Office • Design and implement embedded C software for bare-metal microcontroller-based systems with an option for VHDL firmware for FPGA-based systems • Research new components, technologies, and methods to incorporate into new designs • Design software-based tools to support verification and manufacturing • Build and troubleshoot hardware, including basic soldering, operation of test equipment, and daily work in both office and test lab environments • Prototype and execute test programs to verify compliance with applicable performance, regulatory, and quality requirements • Create and document designs in required formats, including BOMs, ECOs, and work instructions
Skills:
C , C/c , python, Software engineering, Embedded software, vhdl, pcb system hardware, troubleshooting, Embedded c, Programming
Top Skills Details:
C ,C/c ,python,Software engineering,Embedded software
Additional Skills & Qualifications:
You have experience designing safety-critical software, utilizing RTCA DO-178C, DO-254 or a similar process • You have experience with C , C#, or Python languages for a PC application software • You have experience programming in VHDL • You have experience with Design for Manufacture and Design for Test (DFM & DFT) • You have experience designing or troubleshooting PCB system hardware
Experience Level:
Intermediate Level
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