Software Support Manager jobs in Akron, OH

Job Overview

With a starting salary of $52,500 , subject to experience, skill level, and the potential for additional earnings through Profit Share and Performance-Based Incentives, we are offering an exciting opportunity to join our growing team in a full-time, hybrid role.

About Us

We are a forward-thinking fintech software company on the lookout for an Account Manager who is eager to contribute to our client expansion and relationship management, while demonstrating exemplary leadership skills. The ideal candidate for this job thrives in forging new paths for business development through both direct client interaction and collaborative efforts with our sales team. A top-performing Account Manager at our company excels in maintaining client satisfaction and engagement, thus fostering a growing relationship with our products and services.

Responsibilities

• Serve as the principal contact for all current client-related queries, ensuring effective communication.
• Cultivate and sustain strong, trust-based relationships with our growing client base.
• Identify and develop new opportunities within existing accounts, achieving ambitious growth objectives.
• Work in parallel with the sales team to uncover and pursue growth opportunities within your designated clients.
• Navigate client challenges with expertise, engaging the Operations Team to solve and overcome obstacles and objections.
• Lead and engage in ongoing training and development initiatives within your team, promoting a culture of continuous improvement and learning.

Skill set

• A history of successful relationship building with clients, colleagues, and within the professional community.
• Demonstrated ability to communicate, present, and influence key stakeholders across various levels.
• A forward-thinking mindset with a keen eye on advancement within the technology and software industry.
• Exceptional multitasking skills with the ability to manage several projects simultaneously.
• Outstanding negotiation, listening, and presentation skills
• Strong verbal and written communication skills
• Practical experience with Confluence
• Though not mandatory, a degree in Business Administration, Sales or relevant field is a significant plus

Who Should Apply

Ideal candidates are those looking to make a substantial impact in a well-established and continually growing company, leveraging their exceptional communication skills and leadership potential to drive success. If you are a future-minded individual eager to advance in the software industry, possess a talent for multitasking, and have an aptitude for quickly adopting new concepts, we would love to hear from you.

Job Type: Full-time

Pay: From $52,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Performance bonus

Travel requirement:

• Up to 25% travel

Work Location: Hybrid remote in Copley, OH 44321