Software Support Manager jobs in Albany, NY

Direct Client - Backfill position.

Phone/Skype Hire. Onsite from day 1

Location: Albany, NY

Duration: 12 months

Responsibilities

Regularly maintain IT equipment including, but not limited to, digital displays, mobile devices (iPads, iPhones), clinical devices (Pyxis Med Dispensing), conference room equipment (Polycom), printers, laptop and desktop computers at OMH Central Office. Responsible for ensuring that computers and clinical hardware work efficiently and effectively, enabling employees to do their jobs without issue. Must independently troubleshoot issues that arise during device usage, and find solutions to common issues and author user guide documentation. Will assist the oversight of OMH device asset inventory and the procurement of new equipment if necessary.

Skills Needed

80 months of experience supporting Apple (iOS) mobile devices

75 months of experience with enterprise mobile device management solutions

60 months of experience writing help guides and how-to's

60 months experience with asset inventory management

60 months of experience supporting conference room equipment

60 months of experience training/guiding end users

60 months of experience using teleconferencing tools

Bachelor’s Degree

Job Type: Contract

Pay: $21.56 - $500.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• supporting Apple (iOS) mobile devices: 7 years (Required)
• enterprise mobile device management solutions: 6 years (Required)
• inventory management, training/guiding end users: 5 years (Required)

Work Location: On the road