Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
JOB DESCRIPTION
Title: Parent-Child Assistance Program Case Manager
Group: G_Apprentice
Supervised by: Program Manager
Location: Skagit
Starting Wage: $19.00
Purpose: Deliver services and complete tasks of high complexity. Responsible for implementing strategies that will increase the likelihood of successful outcomes directly related to their work. May be responsible for orientation and guidance regarding the work of others, excellent communication and prioritization skills, role clarity, and self-initiation. Requires moderate to high cooperation skills, both internal and external.
The Parent-Child Assistance Program (PCAP) is a home visitation case management intervention for high-risk mothers who have used alcohol and/or drugs during pregnancy.
Primary responsibilities (as outlined in the PCAP contract and job description) include, but are not limited to:
Qualifications: Bachelor’s degree 1 year of community-based experience working with high-risk populations required. Ability to conduct interviews covering extremely sensitive and confidential information, strong organizational and time management skills required. Experience working with individuals with substance abuse issues is preferred. Must have a valid driver’s license.
Benefits: Brigid Collins offers all eligible employees medical, dental, and vision insurance. After one year of employment, employees who regularly work 20 or more hours per week will receive an employer contribution to be placed in a 403(B) retirement account.
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