Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Job purpose
Under the general supervision of the Program and/or Executive Director, the work involves a variety of tasks focused upon providing support, and advocating for, the quality of life and personal preferences of adults with intellectual disabilities, giving them the tools for self-advocacy and to live independently in the least restrictive setting.
Duties and responsibilities
· To foster dignity and independence for persons served.
· Understand and protect the rights of persons served in accordance with Residential Support Services (RSS) policies, and all State and Federal regulations and guidelines.
· Arrive to assigned shifts as scheduled.
· All shifts require staff to be awake and alert.
· Implement outcomes as developed in the PSP.
· Monitor individuals to ensure safety in regard to medical, health, behavioral and environmental issues.
· Engage clients in recreational and leisure activities of their preference in accordance with RSS policies.
· Assisting the clients to maintain the upkeep and cleanliness of their homes by following chore lists and communicating deficiencies to staff or maintenance departments as required.
· Adhere to the menu and prepare and serve nutritious, home-style meals.
· Follow clients’ daily schedules including hygiene needs (to include, but not limited to lifting, transferring, toileting and showering), vocational activities, outings including shopping, and preferred activities.
· Complete all required charting, T-logs, communication logs, and any other documentation required for the group home.
· Conduct monthly fire drills.
· Assisting/training staff with completion of client care
· Will be on call as necessary to ensure health and safety
· Completing and attending PSPs
· Follow Licensing mandates
· Provide 12 hours annual training for self and staff
· Ensure each resident is receiving adequate medical and dental (and all annual appointments are attended)
· Complete evaluations of supervised staff
· Complete monthly vehicle checklists
· Provide 7 Day Orientation to all new hires
· Assures appropriate documentation for disciplinary action is completed
· Holds monthly group home staff meetings, provides meeting minutes
· Duties are subject to change at the discretion of the Executive Director, after consultation with Residential Manager and/or the group home manager.
Qualifications
· High degree of empathy and compassion for others
· Able to pass a criminal background check (State Mandated)
· Four years work experience with individuals with developmental disabilities
· Valid Montana driver’s license and insurability under RSS insurance
· CPR and First Aid certified
· Medication Certified
Working conditions
This job will require working with clients in their homes and in the community. Residents will be supported all hours and days (weekends and evenings included). Preferred candidates will be able to interact in a positive, productive and professional manner with coworkers, and with clients that have a wide array of mental, cognitive, physical, and social barriers to living successfully in the community
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
Schedule:
Work Location: In person
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