Software Support Manager jobs in Canton, OH
Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Software Support Manager jobs
Software Support Specialist
- ProVia
-
Sugarcreek, OH
FULL_TIME
-
Software Support SpecialistReports to: Manager of entryLINK SupportLocation: Walnut Creek Ohio, ProVia Corporate HeadquartersHours: Monday-Friday, 8:00AM-4:30PMSummaryThis position is a member of the entryLINK Support team providing support for entryLINK software platform and applications based out of ProVia’s corporate headquarters. The department is focused on establishing long-term relationships with ProVia’s customers, promoting increased service and product sales for both the customer and ProVia. Candidate must uphold and represent ProVia’s Purpose, Vision, Mission and Values.Essential Duties and ResponsibilitiesEssential Duties and Responsibilities include but are not limited to the following:
- Provide professional class service. Manage and take ownership of every situation as it comes up in order to provide the best service to customers.
- Support customers during implementation and usage of ProVia’s entryLINK, iPad and PC applications, and other ProVia software as assigned
- Be available and respond to customer inquiries via phone, email, and ProVia’s online ordering application as assigned. Build relationships and be a preferred point of contact for Dealers, Distributors, and Installers though diligent follow-up and proactive communication regarding account specifics, ordering practices, user profiles, product configurations and visualization, and pricing and program management. Complete tasks and communicate with promptness, completeness, and a serving attitude.
- Responsibly review and manage customer account data, process new account setups, and specialized requests. Proactively pursue opportunities for comprehensive account service.
- Approach situations with the desire for service through training whether formal or informal, via phone, web conference, and in-person as required.
- Act as a liaison for ProVia’s customers and IT, Pricing, Customer Service and leadership for issues of the complex technical nature, including issues of pricing.
- Manage tasks outside of primary responsibilities as assigned.
QualificationsThis position requires a motivated, exceptionally detail-oriented individual who has excellent communication, technical, and organizational skill sets, and who enjoys working in a team atmosphere.- Relational Skills
- Nonverbal Communication: Clearly conveys information through written messages; seeks clarification appropriately; responds well to questions; maintains professional verbal/nonverbal communication in any situation. Writes clearly using correct grammar, spelling and punctuation.
- Verbal Communication- Communicates clearly and can have effective, collaborative, and supportive discussions regarding issues and questions. Enjoy working in a team atmosphere.
- Must be able to take direction and remain positive during conflict
- Must be able to communicate complex technical information effectively and appropriately to a non-technical user.
- Technical Skills
- Proficiency in computer usage is required.
- 1-2 years in a job that required daily technology usage
- Basic working knowledge of relevant technology devices
- Basic ProVia product knowledge is desired
- High level math aptitude: understanding of pricing formulas and structure, as well as product sizing details
- A comprehensive understanding of the systems for which the department is responsible, or a strong desire and aptitude to learn
- Organizational Skills
- Prioritizes customer’s needs; multi-tasks; efficient time management; deadline oriented; meets commitments; prompt responses. Finds satisfaction in managing one’s own work with a sense of quality.
Physical DemandsAbility to sit or stand, using a desktop computer or a laptop, as well as, other office equipment and supplies continuously. - 26 Days Ago
DSP (Direct Support Professional)
- Consumer Support Services, Inc.
-
Philadelphia, OH
PART_TIME
- Job description Consumer Support Services (CSS) is looking for Direct Support Professionals (DSP) to join our team that are passionate, caring, dependable and enjoys having fun at work! If this is you...
- 25 Days Ago
Direct Support Professional
- Pride & Joy Support Services LLC
-
Canton, OH
PART_TIME
- About us NOW HIRING Seeking qualified staff who have aPassion to support individuals with Intellectual Disabilities The agency is committed to providing a positive work environment that promotes emplo...
- Just Posted
Technical Support Engineering Manager
- 3E
-
Canton, OH
FULL_TIME
- We are a mission-driven company with the purpose to establish a safer world! Our award-winning SaaS-based compliance and sustainability solutions empower companies to reduce risk, drive continuous imp...
- 3 Days Ago
Local Contract Nurse RN - Home Health - $55-57 per hour
- Healthcare Support
-
Canton, OH
FULL_TIME
- Healthcare Support is seeking a local contract nurse RN Home Health for a local contract nursing job in Canton, Ohio. Job Description & Requirements • Specialty: Home Health • Discipline: RN • Start D...
- 14 Days Ago
Travel Nurse RN - Home Health - $2,534 per week
- Healthcare Support
-
Canton, OH
FULL_TIME
- Healthcare Support is seeking a travel nurse RN Home Health for a travel nursing job in Canton, Ohio. Job Description & Requirements • Specialty: Home Health • Discipline: RN • Start Date: ASAP • Dura...
- 14 Days Ago
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0 Software Support Manager jobs found in Canton, OH area
Application Engineer
- Kirk Key Interlock Company LLC
-
North Canton, OH
- We are looking for an experienced Applications Engineer to join Kirk Key, which is part of the Sentric Safety Group. The...
- 4/25/2024 12:00:00 AM
Director of Information Technology
- The M. K. Morse Company
-
East Canton, OH
- Position summary: The Director of Information Technology directs IT operations including computer operations, technical ...
- 4/23/2024 12:00:00 AM
Director of Information Technology
- The M. K. Morse Company
-
Canton, OH
- Position summary: The Director of Information Technology directs IT operations including computer operations, technical ...
- 4/22/2024 12:00:00 AM
IT Help Desk Analyst
- Critical Project Services
-
Akron, OH
- We are seeking a qualified IT Help Desk Technician to assist our customers in resolving questions and problems concernin...
- 4/22/2024 12:00:00 AM
GIS Systems Specialist
- Spectraforce
-
Akron, OH
- Job Title: Assistant GIS Systems Specialist Duration: 12 Months Assignment (Temp to Hire) Location:Akron, OH 44308 Pay R...
- 4/22/2024 12:00:00 AM
Software Developer
- Lsi Industries Inc.
-
Akron, OH
- Build your Career with an Industry Leader LSIs heritage spans more than 40 years, beginning in 1976 when the company was...
- 4/22/2024 12:00:00 AM
It Business Analyst
- Emerald Resource Group
-
Canton, OH
- IT Business Analyst Job Summary: The Senior (Sr.) Business Analyst serves as a liaison between the business groups and I...
- 4/21/2024 12:00:00 AM
Software Developer II (Remote)
- Emerald Resource Group
-
North Canton, OH
- FULL JOB DESCRIPTION We are seeking an experienced Software Developer to join our client's Application Services team for...
- 4/21/2024 12:00:00 AM
About Canton, Ohio
Canton (/ˈkæntən/) is a city in and the county seat of Stark County, Ohio, United States. Canton is located approximately 60 miles (97 km) south of Cleveland and 20 miles (32 km) south of Akron in Northeast Ohio. The city lies on the edge of Ohio's extensive Amish country, particularly in Holmes and Wayne counties to the city's west and southwest. Canton is the largest municipality in the Canton-Massillon, OH Metropolitan Statistical Area, which includes all of Stark and Carroll counties. As of the 2010 Census, the population was 73,007, making Canton eighth among Ohio cities in population.
F...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$109,179 to $154,725
Canton, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Software Support Manager do?
Software Support Manager in Boca Raton, FL
We are looking for an enthusiastic Software Support Manager to join us.
December 28, 2019
Software Support Manager in Roanoke, VA
We are actively looking for an experienced Software Support Engineer who shares our values to join our team.
November 27, 2019
Software Support Manager in Greenville, MS
The Software Support Manager Job Description is mentioned in the following procedures.
February 05, 2020