Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Create and facilitate solutions each day to make systems work together seamlessly and efficiently for staff and customers by joining the First Bank team as a Banking Systems Software Support Specialist. Day to day being responsible for administering and maintaining an array of banking systems and software to ensure peak performance of information technology software and hardware.
Duties include:
Software Administration:
Staff Support:
Other:
To be best prepared for this position, having a 2-year degree in information technology, accounting or related field or equivalent experience is needed and at least one year of system or software administration experience is preferred. Banking experience is also a plus.
Excellent written and oral communication skills are needed in day-to-day communication with others both inside and outside of the bank. Exceptional attention to detail will allow for accuracy, error detection, and follow through when completing corrections and changes. Additionally, the ability to manage one's time and prioritize work will be needed. Problem solving skills will be used regularly as issues undergo the troubleshooting process and solutions are brainstormed. Adaptability will be key as well given the ever-changing environment of technology.
First Bank is committed to our employees and customers. We believe our employees are our greatest resource and are fortunate to have quality employees who dedicate their time and effort to making First Bank a leader in our banking communities. To our team members we offer the following benefits: health insurance, dental insurance, vision insurance, pre-tax flexible spending accounts, group term life, dependent life insurance, short and long-term disability, 401k/ESOP with employer match, paid holidays, paid vacation and sick time and a wellness program.
Apply online today.
EOE, including disability/vets
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