Technical Support Specialist – Banking Software

Cibar Inc.

Full Time | Permanent | In-Office

Cibar Incorporated is a financial software development company that was founded in 1969, consisting of 14 employees with an average tenure of 15 years. The position will focus on defining, managing, and supporting international trade finance workflow solutions for our domestic bank customers. The Cibar team provides continuous improvement and usability for the applications we offer, including first class support to our customers.

RESPONSIBILITIES

• Provide exceptional customer support to banking clients through various channels, including phone, email, and online meetings.

• Assist clients in understanding and navigating our software products, addressing inquiries, and resolving issues promptly.

• Troubleshooting technical, finance and accounting issues for customers. 

• Collaborate closely with Project Management, Development and QA teams to escalate and resolve complex issues.

• Proactively identify opportunities for improvement in client workflows and provide recommendations.

• Document client interactions, issues, and resolutions in the support ticketing system.

• Create user-friendly documentation to help clients maximize the value of our software.

• Stay informed about product updates, industry trends, and banking regulations to better support clients.

• Assist with implementations of new clients.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

• Proven experience in a technical support, customer service or a similar customer-facing role, preferably in the software industry.

• Strong technical aptitude and ability to troubleshoot software and network issues.

• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.

• Strong problem-solving abilities and the capacity to handle challenging situations with professionalism.

• Understanding of software implementation and integration processes.

• Customer-centric mindset with a passion for delivering exceptional customer service.

• Organizational skills and ability to multi-task.

• SQL Database experience.

PREFERRED SKILLS

• Windows Server deployments and application installs.

• Application installation and support.

• Knowledge of banking processes and familiarity with banking software is a significant advantage.

• Experience with ticketing systems and customer relationship management (CRM) tools.

• Experience with Azure DevOps and APIs.

• Finance and/or accounting knowledge.

The initial job will consist of working most days in person, at our office, with a hybrid schedule possible in the future, once established in the job duties.

For Colorado applicants, compensation is based on qualifications and experience and may range from $65,000 - $75,000 annually.

WHY CIBAR?

Owned by Constellation Software Inc., the leading global provider of industry-specific software solutions, Cibar has been one of the industry leaders working with financial service organizations in design, consulting, and development. We believe in a positive corporate culture promoting excellence, innovation, and personal & professional growth. 

Cibar promotes equal employment opportunities for all. Cibar does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business need.

Apply now!