Software Support Manager jobs in Costa Mesa, CA

Amaze Software, Inc. 

Amaze is the parent company to several organizations. www.amaze.co, www.spri.ng and a growing managed services business that integrates personalization technology into the largest e-commerce stores like Walmart. 

Amaze provides creator success solutions, including a merchandising platform, advanced commerce design application, and scalable managed services to help anyone sell anything, anywhere. We believe anyone can be a creator and that everyone should be empowered to tell their unique story, cultivate deeper connections with their customers, and create authentic, shoppable experiences that allow them to monetize their passion. We’re on a mission to unleash potential and make it easy to create, share, and sell products and services.

At Amaze our mission is to empower anyone to create a beautiful shopping experience. We create the most innovative technology that combines the best marketing and design software that can be integrated anywhere. Our designs will power commerce on every platform in the world. If you can imagine it, we will help you create it and share it with the world. One idea turned into a beautiful design at a time. Amaze was launched in 2011 as a Creative Studio and we quickly realized that the technology needed to design online was not available. After many years and an amazing amount of experience working with some of the world's best brands, we launched Amaze Pro in 2018. Since then our mission has been to help businesses of all sizes create beautiful content that powers your shopping experience. Recently we have focused on more tools that allow for seamless integration of our platform into every domain in the world. 

• As an Engineering Manager you will coach, mentor and grow an engineering team that is focused on delivering high quality code, designing and implementing sustainable architecture, and supporting a culture of engineering excellence. At Amaze we strive to “lead by example”, and you will be pivotal as a role model and instigator of best engineering practices, scalable design, and rigorous standards. This role requires you to be hands-on and in the code. You will have strong experience in helping to shepherd ideas from concept through completion, ensuring engineering concerns are communicated, that the health and scalability of the codebase is prioritized, while contributing to a culture of collaboration, positive feedback, and continual learning.

• Coach, hire and grow engineering teams and team leads, scaling the team and work to meet business needs.
• Work with the Technical Architecture Group to advise, align, and streamline key decisions for shared technology in partnership with Engineering and Product management
• Communicate the engineering vision as agreed with the Architecture Group to the teams you lead.
• Ensure that coding best practices, design patterns, and implementation decisions made by the ICs adhere to the body of standards of the Engineering org
• Collaborate with the Product and Project Management, the other Engineering Managers and your team leads to understand and contribute to the quarterly roadmap
• Advocate for the needs of your teams, and ensure the engineering voice is heard as a first-class citizen in important strategic meetings across the business
• Be responsible for the highest standards of quality and reliability in your teams, promoting test driven development, and good testing practices
• Contribute to and review technical design documents, proactively seeking and offering peer review to ensure your teams are prioritizing system design and building thoughtfully architected code
• Seek to understand the problem that needs to be solved from multiple perspectives, and consider the pros and cons of alternative solutions and different approaches. You make sure to understand the why of a task, and that your teams are solving the right problem in the right way
• Collaborate with other engineers on overall improvements to our dev loop, documentation and build tools
• Be clear, proactive and constructive in giving feedback and facilitating a culture of peer review

• 5 years of software engineering experience
• Experience in technical people leadership and mentorship of junior and senior engineers.
• Experience working in diverse teams with varieties of professional backgrounds
• Commercial experience developing complex web applications
• Software Engineering or Computer Science (or related) education preferred
• Has experience championing agile processes
• Has experience working with other engineers in rigorous software development review practices
• Has written and reviewed design documents, and can champion and drive scalable and maintainable code practices
• Strong problem-solving skills, and the ability to break down large projects into smaller tasks, to bring clarity and focus to the team and others
• Collaborative working style and the good written and verbal communication skills
• Strong system design skills. Has experience designing commercial cloud applications at scale.
• Experience across the entire software development lifecycle and stack, including infrastructure, frontend and backend.
• Language agnostic - has experience with a variety of languages and technologies. Our code is currently mostly Typescript/Javascript with a Node.js backend.
• 3 - 5 years of professional development experience using modern languages such as Python and NodeJS
• Experience with React, NextJS, GraphQL or Netlify are a plus
• 2 - 4 years of experience leading engineering teams with a track record of successful delivery
• Can work collaboratively across functional teams to understand the challenges of the business and communicate the bigger picture to an engineering team
• Has strong people skills and can successfully mentor, motivate, and inspire an engineering team
• Familiarity with distributed and highly available systems at scale. Experience designing and developing APIs.
• You are comfortable working with senior stakeholders (Director level and up), both technical and non technical.
• Is willing to advocate for their teams, work to build an inclusive and diverse culture and be willing to suggest solutions to problems that our engineers face in their day to day work
• Experience hiring and mentoring engineering talent

• Competitive salary
• Company Stock/Option Plan
• Flexible daily working hours, we value work-life balance
• Competitive HealthPlan and Company Benefits and Perks.

Remote applicants will require occasional travel to California, once it is safe to do so.

About Amaze

Amaze is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We value diversity in our current and future employees, and we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. 

We are a hybrid remote/in-office, international team with multiple office spaces in the U.S. where employees can work and collaborate together, attend large-scale meetings, and host creator events.  Our passion is to bring together a community of people who have a love for product, technology, and a drive to change the world of e-commerce and design.

We encourage everyone who has this passion and energy to apply. We are open to all backgrounds and experiences relevant to our openings and strategy. We are out-of-the-box thinkers. We know the best talent comes from passionate people. If that sounds like you, we would love to hear from you! 

If you need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know. We will not accept or review any CVs from external recruitment agencies. Amaze Software and Holding companies participate in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee’s eligibility to work in the US using information reported on an employee’s Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.