Software Support Manager jobs in District of Columbia
Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Software Support Manager jobs
Desktop Support Technician
- Software Guidance & Assistance
-
Washington, DC
OTHER
-
Job Description
Software Guidance & Assistance, Inc., (SGA), is searching for a Technology Analyst for a CONTRACT assignment with one of our premier Media clients in Washington, DC.
POSITION SUMMARY:
- Provide technical end-user computer and mobile device support as needed. Installs, configures and troubleshoots, mobile devices, workstations, servers and network issues. Resolves end user's computer issues that may include but not limited to loan/track loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, perform daily backup procedures, liaise with 3 rd party software/hardware vendors for problem resolution and rollout of new software packages, upgrades, mobile device configuration and new computer hardware.
- Assists with SOX and Internal Audit documentation for the site. Troubleshoots problems applying established techniques, procedures or specific standards described in organizational operating guidelines. Updates job knowledge by participating in educational opportunities and reading professional publications. Demonstrates teamwork, customer satisfaction, problem solving, communication, business knowledge and ability to make sensible recommendations are skills critical to the success of this position.
ESSENTIAL FUNCTIONS:
- This position relies on the use of defined issue resolution techniques, procedures, and a variety of routines to handle and resolve issues. The senior technical analyst is expected to scope out the End User's computing environment and work towards a timely issue resolution. Many end users rely significantly on their computer, mobile device, and other technology and therefore, timely issue resolution is critical. The senior technical analyst will work with the Enterprise Service Desk as well as GIS teams.
- This position has a contributory impact on the organization's operating budget and functionality. This position may interface with all levels of employees across the company and may make decisions that affect the business.
EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:
- Ability to analyze and solve semi-routine and more complex computer related problems.
- Previous experience in troubleshooting, hardware, network and remote access problems is required.
- BA / BS in Information Systems, Computer Science, and/or 5 years equivalent technical support work experience
- At least 5 years of experience working in a fast paced, demanding desktop support environment for a medium to large company
- At least 5 years of experience in executive level support in an enterprise corporate setting in an onsite and remote capacity
- At least 5 years of experience supporting Windows 10 and OS X
- At least 5 years of experience supporting Microsoft Office suite of products
- At least 5 years supporting multifunction network printers
- At least 5 years of experience supporting remote users
- At least 6 years of experience supporting video conferencing solutions such as Skype for Business, Microsoft Teams, Blue Jeans, Google Hangout and Zoom, etc.
- At least 6 years of experience using a helpdesk ticketing solution to manage workload
- At least 5 years of experience using cloud app (Egnyte and Nasuni)
- At least 5 years of experience using VMWare
- At least 3 years of experience with JAMF / JAMF Cloud management
- At least 5 years of experience with Windows Server 2012/2016/2019
- LAN/WAN knowledge
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.Report this job - 1 Month Ago
AV Infrastructure Support
- Kaizer Software Solutions
-
Washington, DC
CONTRACTOR
- Role: AV Infrastructure Support Work Location: Washington, DC (Onsite) Duration (Months): 4-6 MonthsExperience Require: 6-8 Years6-8 years of experience in audio-visual operations and maintenance.Know...
- 30 Days Ago
Program Manager
- cFocus Software Incorporated
-
, DC
FULL_TIME
- cFocus Software is seeking a Program Manager to join our program supporting USDOT in Washington, DC. This role has remote capabilities. This position requires an active Secret clearance and must meet ...
- 1 Month Ago
Civilian Territory Services Manager
- Red Hat Software
-
Washington, DC
FULL_TIME
- What you will do: Design and implement effective, high-impact technical and business solutions for Red Hat's customers with a focus on our emerging technologies Contribute to and share complex, reusab...
- 1 Month Ago
Program Manager with CISO Admin Experience
- Trilok Software Solution
-
Washington, DC
CONTRACTOR
- Job Title: Program Manager with CISO (chief information security officer) admin experience Location: Charlotte, NC , Atlanta, GA , Washington, DC (Onsite) Duration: 12 months Summary: Provide administ...
- 18 Days Ago
Housekeeping Manager
- Housekeeping Manager
-
Washington, DC
FULL_TIME
- Rosewood Washington DCHousekeeping ManagerCompetitive Benefits:Medical, Dental, Vision BenefitsCompetitive SalaryCellphone stipend of $40/month401k Plan and up to 3% match after 1 yearPaid Time Off (V...
- Just Posted
Software Support Manager jobs at Popular Companies
IT Administrator, II - Located in Chillicothe, IL
- Mediacom Communications Corporation
-
Chillicothe, IL
- Located in Chillicothe, IL Position: IT Administrator II Who we are: Since 1995, Mediacom Communications has become a co...
- 4/25/2024 12:00:00 AM
Security Site Supervisor Armed University
- Allied Universal®
-
Dallas, TX
- Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
- 4/25/2024 12:00:00 AM
Security Site Supervisor - Armed
- Allied Universal®
-
Plant City, FL
- Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
- 4/25/2024 12:00:00 AM
Technical Program Manager - ATI
- Universal Orlando
-
Orlando, FL
- JOB SUMMARY: Provides technical management and oversight, inclusive of budget and schedule, for an attraction or attract...
- 4/25/2024 12:00:00 AM
Technical Lead, Application Delivery & Strategy
- Universal Orlando
-
Orlando, FL
- Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
- 4/25/2024 12:00:00 AM
Security Site Supervisor - Armed
- Allied Universal®
-
Trenton, NJ
- Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
- 4/25/2024 12:00:00 AM
RN Risk Manager
- AHC Waverly LLC
-
Waverly, TN
- JOB SUMMARY: The Risk Manager will implement and develop quality initiatives and risk management. This position will mon...
- 4/25/2024 12:00:00 AM
Space Planning Mapper (part time)
- SAS Retail Services
-
Santa Rosa, CA
- Maintenance Specialist- Space Planning Are you looking to join a team for a fast-growing company that can offer you flex...
- 4/25/2024 12:00:00 AM
About District of Columbia
Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west.
The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$129,273 to $183,201
Most Popular Cities in District of Columbia for Software Support Manager Jobs
What does a Software Support Manager do?
Software Support Manager in Fort Myers, FL
Need help with your IRIS accountancy or payroll solution? Speak to our friendly support team via email or phone.
January 28, 2020
Software Support Manager in Hopkinsville, KY
The IT Systems Manager will ideally have the following experience.
February 21, 2020
Software Support Manager in Huntington, NY
Hexagon PPM is seeking a highly motivated customer service-oriented technical support individual.
December 26, 2019