Software Support Manager jobs in Des Moines, IA

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Support Analyst
  • Control Systems Software, LLC
  • Urbandale, IA FULL_TIME
  • Control Systems Software LLC is an agribusiness software provider whose mission is to build and support a customer-driven information system that delivers value. We are customer-owned by some of the most progressive agricultural cooperatives operating in over 400 locations throughout Iowa, Illinois, Nebraska,

    Colorado, Missouri, Mississippi, and Indiana. Our product CONTROL® is a fully integrated graphical system with components designed to work together to provide a complete solution for commercial agribusiness operations.

    We are currently seeking an additional customer support analyst to provide application support and training to our customers. Duties of the customer support analyst include:

    • Receiving, troubleshooting, and resolving questions and calls from our customers in a timely and professional manner which will include manipulating customer data.
    • Documenting customer support communication in our tracking software for future reference.
    • Identifying and recommending application and workflow improvements.
    • Testing new and existing software programs to improve accuracy and reliability.
    • Communicating with our programming team to explain software errors and recommend changes.
    • Training customers and internal staff on new programming releases.

    The ideal applicant will have a working knowledge of the agricultural cooperative industry, experience using and/or supporting agribusiness software, the ability to troubleshoot and conduct research in a wide range of computing issues, strong written and verbal communication skills, a passion to provide exceptional customer service, and strong attention to detail.

    Responsibilities may require occasional evening and weekend phone support and answering and resolving customer issues.

    Job Type: Full-time

    Pay: $44,000.00 - $80,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Experience:

    • Customer service: 3 years (Required)
    • Software troubleshooting: 4 years (Required)
    • QA: 4 years (Required)
    • Agricultural: 2 years (Preferred)

    Work Location: In person

  • 26 Days Ago

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Project Manager
  • Software Partner Italia S.r.l.
  • Firenze, IA FULL_TIME
  • Codice Posizione: SWP2023375Luogo di lavoro: Firenze Inizio: Immediato - Durata: 12 mesi/indeterminatoCHI SIAMO E COSA PROPONIAMOSoftware Partner Italia ricerca 1 Project Manager da inserire in un tea...
  • Just Posted

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Software Support Specialist
  • Agriland FS
  • Winterset, IA FULL_TIME
  • AGRILAND FS is looking for a team-focused, self-starting Software Support Specialist to provide software support to internal users while actively supporting projects involving the IT Team. Core respon...
  • 10 Days Ago

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FILLED* Software Support Specialist
  • AgVision
  • Ankeny, IA FULL_TIME
  • AgVision has an immediate opening for a full-time Software Support Specialist. Candidates will have some bookkeeping experience and excellent communication, written and customer services skills. Agrib...
  • 17 Days Ago

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Software Support Specialist
  • APPIC Solutions LLC
  • Des Moines, IA FULL_TIME
  • Software Support Specialist NOT OPEN FOR C2C Location: 50 miles within Des Moines or Indianapolis is preferred for a hybrid schedule Looking for a Support Specialist who has a SCIENCE AND ANALYTICAL B...
  • 1 Month Ago

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Operations Manager- Non Profit
  • Community Support Advocates
  • Des Moines, IA FULL_TIME
  • Operations Manager Are you self motivated, organized and looking for a career that will both challenge and fulfill you? Join the community at Community Support Advocates and put your skills to work at...
  • 5 Days Ago

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0 Software Support Manager jobs found in Des Moines, IA area

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Mobile Device Support Associate
  • Metasys Technologies, Inc.
  • Des Moines, IA
  • Mobile Device Support Associate Des Moines, IA (Onsite) 6 Months Contract Overview: Support clients utilizing systems, f...
  • 3/18/2024 12:00:00 AM

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Senior Project Manager - Data Center Hydraulic Modeler REMOTE
  • Careerbuilder
  • Des Moines, IA
  • Senior Project Manager - Data Center Hydraulic Modeler Job ID 155132 Posted 15-Feb-2024 Service line GWS Segment Role ty...
  • 3/18/2024 12:00:00 AM

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Sr Software Engineer, Formal Leader Opportunity
  • Principal Financial Group
  • Des Moines, IA
  • What You'll Do: Enterprise Business Solutions is looking for a transformational software engineering leader to lead our ...
  • 3/16/2024 12:00:00 AM

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.Net Tech Lead
  • Indotronix International Corporation
  • Des Moines, IA
  • Pay Rate:- W2 Rate $ 59.70 Will not consider candidates unless they are willing to be onsite day 1 relocated or local to...
  • 3/16/2024 12:00:00 AM

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Systems and Development Analyst 3-Oracle Integration Cloud
  • MidAmerican Energy
  • Des Moines, IA
  • Description Primary Job Duties and Responsibilities (Essential Job Function) Working independently under minimal supervi...
  • 3/16/2024 12:00:00 AM

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Lead Software Engineer (Remote Eligible after On-Site Onboarding)
  • Wellmark, Inc.
  • Des Moines, IA
  • Company Description Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Da...
  • 3/16/2024 12:00:00 AM

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Network Administrator
  • TMC Transportation
  • Des Moines, IA
  • TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headqu...
  • 3/16/2024 12:00:00 AM

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VP Sales, Communications and Software - (Remote)
  • Careerbuilder
  • Des Moines, IA
  • VP Sales, Communications and Software - (Remote) Excited about this role, but not sure if you meet 100% of the criteria?...
  • 3/15/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$111,874 to $158,545
Des Moines, Iowa area prices
were up 0.8% from a year ago

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