Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Control Systems Software LLC is an agribusiness software provider whose mission is to build and support a customer-driven information system that delivers value. We are customer-owned by some of the most progressive agricultural cooperatives operating in over 400 locations throughout Iowa, Illinois, Nebraska,
Colorado, Missouri, Mississippi, and Indiana. Our product CONTROL® is a fully integrated graphical system with components designed to work together to provide a complete solution for commercial agribusiness operations.
We are currently seeking an additional customer support analyst to provide application support and training to our customers. Duties of the customer support analyst include:
The ideal applicant will have a working knowledge of the agricultural cooperative industry, experience using and/or supporting agribusiness software, the ability to troubleshoot and conduct research in a wide range of computing issues, strong written and verbal communication skills, a passion to provide exceptional customer service, and strong attention to detail.
Responsibilities may require occasional evening and weekend phone support and answering and resolving customer issues.
Job Type: Full-time
Pay: $44,000.00 - $80,000.00 per year
Benefits:
Schedule:
Experience:
Work Location: In person
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