Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
How to Apply: Submit a complete application at https://www.nwesd.org/jobs. Applications for this position must include:
Location:
2121 W. Casino Road
Everett, WA 98204
The NWESD aspires to be a racially and culturally inclusive staff that reflects the diversity of those we serve. We believe this strengthens our organization, stimulates creativity, promotes the exchange of ideas, and enriches staff engagement.
Position Summary:
This Software Support Analyst, II position is considered an advanced position to work with the Business Support team at Northwest Regional Data Center (NWRDC), in Everett, WA.
The Software Support Analyst’s greatest asset is the ability to communicate with others and to develop and maintain relationships to further enhance the customer experience. The Analyst provides consultation, support and resolution of client problems in the use of the Skyward application software (prerequisite) to ensure that client needs and information requirements are met. They provide mid-level knowledge of the Skyward software applications to interface with outside agencies and to identify requirements for application modifications. The Analyst develops training curriculum and delivers training to end users and other staff.
Essential Functions:
Required knowledge, skills, and abilities:
Qualifications:
This is a mid-level analyst position requiring related college training or computer-related customer application support. Experience working in an educational environment is highly preferred. Bachelor’s Degree in Education, Accounting, Business, Information Systems, Computer Science or other related field or equivalent education and work experience which provides the skills, knowledge, and abilities to perform the essential functions of the job. The ideal candidate will have a working knowledge of:
Benefits:
Health benefits are effective on the first of the month following start date. Benefits for this position are are as follows: Medical/Vision Healthcare, Dental with 100% paid premiums for employee and eligible dependents (multiple plans), Annual Paid Leave - (20-25) Vacation days, (12) Sick days, (1) Floating Holiday, (13) observed Holidays, Bereavement Leave, Jury Duty Leave, Long Term Disability, Basic Life Insurance $35k (w/voluntary addt'l coverage), WA State Dept. of Retirement Systems Membership -Teachers’ Retirement System (TRS) or Schools Employees’ Retirement System (SERS), Deferred Compensation Program (DCP) offering 457 deferred savings plan, American Fidelity supplemental plans including Flexible Spending Accounts for medical and dependent Care, Short Term Disability, Accident, & Cancer plans, Voluntary Employees’ Benefits Association (VEBA) participation, Employee Assistance Program, Professional Development, Continuing Education, Perks and discounts: (Including but not limited to, AT&T, T-Mobile, Land’s End, Dell, & Home Street Bank).
Salary Range:
Schedule III, Range 8 - ($83,387.20 - $104,332.80)
Job Type: Full-time
Pay: $83,387.20 - $104,332.80 per year
Benefits:
Schedule:
Work Location: In person
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