Software Support Manager jobs in Indianapolis, IN

Who designs your future? You do.

Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!

Join our team! Recognized by Fortune as World’s Most Admired Companies 2020

Our Culture:

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

What you will do for Siemens Smart Infrastructure:

This position participates in the installation, startup, and commissioning of building automation system equipment that has been newly installed. The objectives of building automation are improved occupant comfort, efficient operation of building systems, reduction in energy consumption and operating costs, and improved life cycle of utilities. You will support the verification of the system database and programming, ensuring consistency with the scope of work and sequence of operations.

Responsibilities:

• Network Technologies: Assist with data back-up from data servers and the creation of automated back-up procedures. Support troubleshooting and resolution of inconsistencies in the functions or sequence of operations. Assist with the set-up and configuration of PC workstations and user interfaces. Support the confirmation of proper network performance.

• Operational Testing, Verification, and Acceptance: Run routine reports to review system operation. Participate in final inspection and testing. Support customer acceptance. Assist with customer training on system operations. Complete and submit routine written reports. Provide plans and control system documents to engineering for as-built drawings.

• Project Site Communication and Coordination: May support others in the scheduling of trade contractors to coordinate startup services.

Qualifications for Support Specialist Level (Quals for level 1 below):

• High school diploma or state-recognized GED; Associate degree preferred

• Proven electro-mechanical aptitude (based on previous experience and/or education) and user PC/software skills

• Ability to read and understand design and construction documents

• Ability to work in a variety of circumstances, including climbing ladders, scaffolds, and high-lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in outside/inside/heat/cold/day/night conditions

• Must be able to differentiate types/colors of wire

• Must be able to use hand tools, laptop, email, smartphone, and tablet

• Must be able to carry and move equipment and tools weighing up to 75 pounds unassisted

• Ability to work in a team environment providing dedicated support to our customers

• Proficient in Microsoft Office (Word, Excel and Outlook)

• Good verbal and written communication skills in English

• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

• Must be 21 years of age and possess a valid driver's license with limited violations

Qualifications for Level 1:

• High school diploma or state-recognized GED; Associate degree preferred

• Experience installing and servicing electronic control or HVAC equipment; 1 years preferred

• Proven electro-mechanical aptitude (based on previous experience and/or education) and user PC/software skill

• Ability to read and understand design and construction documents

• Ability to work in a variety of circumstances, including climbing ladders, scaffolds, and high-lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in outside/inside/heat/cold/day/night conditions

• Must be able to differentiate types/colors of wire

• Must be able to use hand tools, laptop, email, smartphone, and tablet

• Must be able to carry and move equipment and tools weighing up to 75 pounds unassisted

• Ability to work in a team environment providing dedicated support to our customers

• Proficient in Microsoft Office (Word, Excel and Outlook)

• Good verbal and written communication skills in English

• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

• Must be 21 years of age and possess a valid driver's license with limited violations

Benefits:

• Competitive salary based on qualifications

• Health, dental, and vision plans with options

• Matching 401(k)

• Competitive paid time off plan, holidays, and floating holidays

• Paid parental leave

• Company cell phone and laptop

• Extensive product training and professional career development

• Education and tuition reimbursement programs available

• Overtime, on-call pay, and company uniform and vehicle for eligible positions

Hvac controls, building controls, building automation, programming, field technician, heating, ventilation, air conditioning, direct digital control, apogee, desigo, modbus, tridium, controls, commissioning, lonworks, bacnet, ddc, bau, bms, building management, mechanical systems, system integration

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Job Family: Customer Services

Req ID: 353111