Software Support Manager jobs in Lancaster, PA

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

  Performs various training tasks in support of Biochemistry (BCHEM) Empower Software support and training of HPLC and Capillary Electrophoresis techniques. Assist Empower Support Lead in evaluation of Empower reports and project setup. Main point person for in-lab training of all HPLC and Capillary Electrophoresis instrumentation setup and operation.  Main point of contact to answer instrument setup for new analysts and best practice routines for HPLC systems and Capillary Electrophoresis Systems. Subject matter expert (SME) in chromatography and electrophoretic issues, Assists Empower Lead in development and refining of training materials.  Works closely with training administration to schedule and execute new analyst HPLC and CE training when needed. Develop additional resources for analysts to use during instrument setup and testing.  

Essential Duties and Responsibilities:

• Applies GMP/GLP in all areas of responsibility, as appropriate
• Applies the highest quality standard in all areas of responsibility
• Demonstrates and promotes the company vision
• Demonstrates strong client service skills, teamwork, and collaboration
• Proactively plans and multitasks to maximize productivity
• Meets all quality and productivity metrics and demonstrates strong teamwork and collaboration
• Regular attendance and punctuality
• Participates in training curriculum development and application
• Communicates effectively with client staff members
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements below are representative of the knowledge, skill or ability required.  

Bachelors Degree

Well experienced in High Performance Liquid Chromatography instrumentation,  Capillary Electrophoresis, and  applicable instrumentation analysis.

Good oral and written commnication skills, well organized and good attention to detail, familiarity with common computer programs and e-learning, strong on-the-job training skills, familiarity with QC testing expectations and able to relay that knowledge to trainees

Additional Information

• Position is full-time, Monday - Friday 8:00am - 5:00pm. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

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Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.