Software Support Manager jobs in Mcallen, TX

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Software Application Support Specialist
  • Zoho Corporation
  • Allen, TX FULL_TIME
  • Job Description

    This position is available in multiple locations:
    McAllen, TX
    New Braunfels, TX

    Role

    Software Application Support Specialist

    Description

    Zoho builds cloud-based business software for a wide array of industries and purposes. We are currently expanding our support operations for one specific application, Zoho CRM, and we are seeking technology enthusiasts to join our inbound phone and email support team. Our team is comprised of people from various professional backgrounds, with our most successful team members having prior experience using, configuring, and troubleshooting modern business software.

    Skills

    • You use excellent written and verbal communication skills to assist customers through complicated scenarios.
    • You comfortably navigate a variety of emotions from customers. You respectfully de-escalate a frustrated customer.
    • You understand why different businesses use software and enjoy exploring new technologies.
    • You are comfortable learning complex topics with minimal direction.
    • Preferred: You have professional experience providing technical support for SaaS environments via phone, email, chat, and remote desktop.
    • Preferred: You are familiar with standard business applications and terminology (CRM, Help Desk, Email Analytics, Website Tracking, Project Management, IMAP/POP, Multi-factor Authentication).
    • Preferred: You are comfortable reading and contributing to knowledge base articles.
    • Preferred: You can explain what an API is and talk about different ways that applications "speak" to each other

    Responsibilities

    Our top performers don’t let their job title or assigned responsibilities restrict their contribution to the company. Responsibilities include but are not restricted to:

    • Learn multiple software products. The better you know the software, the better you can support our customers.
    • Work collaboratively with peers, other support teams, developers, and product managers to provide world class support to our customers.
    • Communicate with companies of all sizes. Speak with IT Administrators, Sales Managers, and small business owners. Articulate how the Zoho suite of products best fits their organization.
    • Confidently share ideas and build solutions for process improvement while understanding that change takes time - Zoho believes in The Long Game

    Compensation/Benefits

    The starting compensation for this positions is $45,000 - $50,000. Permanent employees are also offered a full suite of benefits, including medical, dental, and vision insurance as well as a company-sponsored 401k.

    What you should know about Zoho before applying

    Zoho is and will always be a privately held company because we prefer to focus on customers and employees rather than shareholders. That means prospective employees should not join Zoho in pursuit of a large, lump-sum payout or lavish stock options.

    Zoho does not aspire to the "cool tech-company" image, preferring instead to embrace a more down-to-earth company culture. If a flashy campus or downtown office is important to you, you’ll likely be disappointed.

    Our ideal candidate is looking to build a long-term career at Zoho. In exchange, we clear space for people to grow and progress within our organization, offering the freedom to explore new passions and expand areas of responsibility and ownership.
    Candidates who are looking for a short-term gig are discouraged from applying.

    Zoho is a low-ego company. We care very little about job titles and status, preferring instead to reward employees of all levels for their flexibility, values, and creative ambition. Candidates who are highly invested in hierarchy tend to struggle with Zoho's flat organizational culture.

    Zoho rewards independent self-starters who can learn on the job. Rather than structuring work around daily feedback or tightly managed performance metrics, we prefer to give employees a high degree of freedom, but in exchange, they must be motivated to actively drive their own success. We do not micromanage, but we don't hand hold either.

    The most successful Zoho team members are:

    • At ease in a diverse, multicultural workplace
    • Quick on their feet
    • Comfortable with ambiguity and complexity
    • Flexible and patient, with an "all hands on deck" attitude
    • Comfortable giving and receiving constructive feedback for the benefit of the team
    • Authentic, humble, and collaborative
    Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.

    Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.


    Job Information

      Industry

      Technology

      State/Province

      Texas

      City

      Mcallen

      Zip/Postal Code

      78501

      Country

      United States
  • 15 Days Ago

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Software Application Support Specialist
  • Zoho USA
  • Mcallen, TX FULL_TIME
  • This position is available in multiple locations:McAllen, TXNew Braunfels, TXRoleSoftware Application Support SpecialistDescriptionZoho builds cloud-based business software for a wide array of industr...
  • 17 Days Ago

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Field RN Case Manager
  • Healthcare Support Staffing
  • Laredo, TX FULL_TIME
  • Company DescriptionHealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare profe...
  • 14 Days Ago

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Behavioral Health Case Manager
  • Healthcare Support Staffing
  • Laredo, TX FULL_TIME
  • Company DescriptionHealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare profe...
  • 14 Days Ago

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Technical Support Manager
  • Vantage Bank Texas
  • Allen, TX FULL_TIME
  • Description JOB SUMMARYThe Technical Support Manager oversees a staff of help desk professionals and is the primary supervisor of the problem management process in the organization. In addition to per...
  • 1 Month Ago

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Systems Support Manager
  • Lone Star National Bank
  • Allen, TX OTHER
  • Job Details Job Location: Data Center - McAllen - McAllen, TX Salary Range: Undisclosed Summary The Systems Support Manager ensures that the current systems and applications are being leveraged approp...
  • 1 Month Ago

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0 Software Support Manager jobs found in Mcallen, TX area

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Procurement buyer
  • Johnson Controls International
  • Apodaca, Nuevo León
  • What you will do? You will lead the process for the procurement of 3rd party direct materials for JCI’s Chillers busines...
  • 3/29/2024 12:00:00 AM

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Senior Network Administrator
  • General Dynamics Information Technology
  • GDIT has an exciting opportunity for a Sr. Network Administrator to support U.S. Army Europe as part of our EMITS progra...
  • 3/28/2024 12:00:00 AM

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Buyer
  • Johnson Controls International
  • Apodaca, Nuevo León
  • What you will do As a Buyer in our organization, you will be responsible for leading the procurement strategies for Dire...
  • 3/28/2024 12:00:00 AM

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Specialist, Field IT Support (IT Field Eng II)
  • Johnson Controls International
  • Apodaca, Nuevo León
  • What would you do: This position performs the IT Field Operations Support (IT-FOS) function commensurate with the experi...
  • 3/27/2024 12:00:00 AM

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Mid-Level OneStream Consultant
  • ManTech
  • Secure our Nation, Ignite your Future ManTech is seeking dedicated and enthusiastic Mid-level OneStream Consultants to j...
  • 3/27/2024 12:00:00 AM

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MES Programmer Engineer
  • Johnson Controls International
  • Apodaca, Nuevo León
  • MES Programmer This position is to be fulfilled by a focused and self-motivated engineer to work in a dynamic industrial...
  • 3/25/2024 12:00:00 AM

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Network Design Engineer - TS/SCI with Poly Required
  • Leidos
  • Alice Springs, NT
  • Description Job Description: The Digital Modernization Sector at Leidos is seeking a Sr. Network Design Engineer to perf...
  • 3/21/2024 12:00:00 AM

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Sr Software Engineer
  • Leidos
  • Alice Springs, NT
  • Description The Integrated Solutions Division is seeking a Senior Software Engineer in Alice Springs, Australia to execu...
  • 1/29/2024 12:00:00 AM

McAllen is the largest city in Hidalgo County, Texas, United States, and the 22nd-most populous city in Texas. It is located at the southern tip of the state in the Rio Grande Valley. The city limits extend south to the Rio Grande, across from the Mexican city of Reynosa, and McAllen is about 70 mi (110 km) west of the Gulf of Mexico. As of 2017, McAllen’s population was estimated to be 142,696. It is the fifth-most populous metropolitan area in the state of Texas, and the binational Reynosa–McAllen metropolitan area counts a population of nearly 1.52 million. From its settlement in 1904, the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$99,627 to $141,189
Mcallen, Texas area prices
were up 1.2% from a year ago

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