Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
The Sales Development Representative is responsible for researching, qualifying, and setting initial meetings with prospects for the Account Executive team.
If you are driven by clear goals and quick wins, this may be a good fit for you.
Sales Development Representatives collaborate with Marketing and Client Acquisition team members to develop strategies and best practices for prospecting efforts in a B2B environment.
They have the autonomy to plan their workday as they see fit. A typical day is spent reaching out to marketing qualified leads (prospects who have already expressed interest in Dakota), documenting activities in the CRM, and conducting research into potential targets.
Key Responsibilities
Conduct research to identify new leads and target accounts
Engage prospects by phone, email and social media to generate interest in Dakota's software products and services
Qualify leads and prospects by identifying and documenting specific needs relative to Dakota's product offering
Develop new business opportunities by securing initial meetings for Account Executives with qualified decision makers
Stay up-to-date on industry trends and developments through web research (trade journals, newsletters, blogs, etc.), trade-shows, webinars, and educational meetings
Act as an ambassador of Dakota when engaging with clients and prospects
Requirements
Bachelor's Degree in Business, Sales, Marketing, or related fields; Or Sales Certificate and similar education preferred
Entry-level applicants welcome to apply
1-2 years of professional sales lead generation experience preferred
Experience working independently, setting goals, and executing against them
Experience with CRM software management and documentation preferred
Experience with Microsoft Office and Google Suite applications
Understanding of enterprise software solutions preferred
Active listening and empathy skills; ex. The ability to understand a prospect's challenges and communicate how our solutions can address their needs
Written and oral communication skills
Time management skills; ex. Understanding how to properly prioritize tasks and resources to maximize the efficiency of daily efforts
Strong accountability and self-motivation, with a drive to succeed
Desire to grow, learn, improve, and excel with an energetic and optimistic attitude
Interest in pursuing a professional career in Sales preferred
Benefits
Last updated : 2024-03-28
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