Software Support Manager jobs in Miami, FL
Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Software Support Manager jobs
Product Support Specialist
- ECI Software Solutions Career
-
Miami, FL
FULL_TIME
- As an EvolutionX Support Specialist for our team, you will be supporting small to enterprise entrepreneurs using our eCommerce solutions. This position will be responsible for providing exceptional technical assistance and customer support to users of our platform. You will serve as the primary point of contact for addressing customer inquiries, troubleshooting issues, and ensuring a seamless user experience. This role requires a combination of technical expertise, excellent communication skills, and a customer-centric approach to problem-solving. We are searching for an outgoing, energetic, and motivated customer support professional to join our team! The Technical Support Specialist is responsible for being a knowledgeable resource to others in the organization by providing guidance and support, as well as timely resolution to issues escalated to them from the customers/partners. They are also responsible for engaging with Product Management and Development on resolution of software defects, product enhancement requests, and Support Readiness. The Support Specialist will: Act as a Subject Matter Expert for products they support, with deep technical knowledge of the applications and supporting software products. Diagnose and verify system issues as it relates to the supported product. Serve as an escalation point for other members of the support team to diagnose and resolve complex issues. Document and confirm suspected software defects and product requests. Provide detailed test cases and results to the DevOps team for resolution. Act as a technical and knowledge resource for internal teams such as DevOps, Product Management, and Professional Services. Act as liaison to other internal teams and advocate for customer product concerns. Participate in different types of development meetings and provide input and prioritization of reporting defects and enhancement requests. Address supportability concerns related to product functionality. Act as the Support Readiness facilitator including arranging appropriate training, documentation, and other support preparedness activities. Review top causes of customer issues and recommend changes to product, training, and support offerings. Technical documentation resource and reviewer of Knowledge Base articles and documentation. Work self-sufficiently, requiring little direction. Duties and Responsibilities: Act as a technical reference and liaison for the Customer, Partner, DevOps and Website Design Teams. Experience with B2B eCommerce or ERP software products required. Investigate complex issues involving code, data, or environmental components. Strong troubleshooting skills with ability to find solutions. Strong excel skills. Review and contribute to the Knowledge Base articles. Provide timely follow-up to customers. Provide thorough and complete Intercom back-office updates and documentation of customer issues. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Stay current on evolving product functionality and new releases. Knowledge of web technologies required. An outgoing personality that enjoys working with customers and solving problems. Excellent communication skills with a focus on delivering world-class customer satisfaction. Provide thought leadership on continuous improvement of our customer experiences. Clear written and verbal communication skills with excellent follow-up. #LI-REMOTE #LI-CV1
- 7 Days Ago
Sales Manager
- ECI Software Solutions Career
-
Miami, FL
FULL_TIME
- The Sales Manager will be responsible for selling products in their product line by implementing and driving sales plans while supervising/coaching their respective sales reps on Meeting Sales Goals, ...
- 13 Days Ago
Account Manager
- ECI Software Solutions Career
-
Miami, FL
FULL_TIME
- ECI Software Solutions is seeking a Aftermarket Sales Executive/(ERP) Account Manager to join our Team **Are you driven by an overwhelming desire to not only meet, but crush, quotas and goals??? **Are...
- 2 Months Ago
Tax Manager (CPA)
- APN Software Services, Inc
-
Miami, FL
FULL_TIME
- Job DetailsJob Title: CPA Senior Tax Manager (Remote)Location - Remote but need around Miami, FL, 33156 (South Florida area)Length - Full TimeWhat is in for you:- Our client - Certified Public Account...
- 20 Days Ago
Custom Development Manager
- ECI Software Solutions Career
-
Miami, FL
FULL_TIME
- Summary Are you an innovative, people and process focused manager with a proven track record of success and overachievement? Do you have experience with leading a team of skilled developers designing ...
- 25 Days Ago
Manager of Implementation Services
- ECI Software Solutions Career
-
Miami, FL
FULL_TIME
- ECI is seeking a highly motivated, dynamic, high-energy, hands-on professional to join our Professional Services leadership team to drive and enable a team of consultants to implement Deacom ERP. Our ...
- 1 Month Ago
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0 Software Support Manager jobs found in Miami, FL area
Lead Sr Systems and Network Engineer
- Segrera Associates
-
Coral Gables, FL
- Overview We are looking for a very hands-on IT professional to run and support all our local and out-of-state offices. W...
- 4/19/2024 12:00:00 AM
Lead Software Engineer
- Clearfind
-
Miami Beach, FL
- ****DUE TO THE HIGH LEVEL OF FAKE PROFILES WE WILL ONLY CONTACT YOU IF YOUR PROFILE IS "VERIFIED" - PLEASE ENSURE YOU HA...
- 4/19/2024 12:00:00 AM
Senior Full Stack Developer
- GTT, LLC
-
Miami, FL
- Senior Full Stack Developer Direct Hire Job Summary: Our client is looking for a Mission Operations System Senior Full S...
- 4/19/2024 12:00:00 AM
ADMIN ASST
- Fisher Island Club
-
Miami Beach, FL
- Job Description Job Description Are you a hospitality professional with experience and love for hospitality and genuinel...
- 4/19/2024 12:00:00 AM
Lead Software Engineer
- Clearfind
-
Miami Beach, FL
- DUE TO THE HIGH LEVEL OF FAKE PROFILES WE WILL ONLY CONTACT YOU IF YOUR PROFILE IS 'VERIFIED' - PLEASE ENSURE YOU HAVE T...
- 4/18/2024 12:00:00 AM
Onsite Evening Shift IT Support Specialist
- Tier 1 Techs
-
Miami Beach, FL
- Job Description Job Description Company Overview: Join our team a leading IT Managed Services Provider dedicated to prov...
- 4/17/2024 12:00:00 AM
QA Engineer
- haku (careers@hakusports.com)
-
Miami, FL
- Job Description We are looking for a collaborative manual Quality Assurance Engineer with a passion for quality who know...
- 4/16/2024 12:00:00 AM
NETWORK ADMINISTRATOR
- City of Miami, FL
-
Miami, FL
- Salary: $87,138.27 Annually Location : City of Miami, FL Job Type: Full-Time Job Number: 1580-20240129-ORG Department: I...
- 4/15/2024 12:00:00 AM
About Miami, Florida
Miami, officially the City of Miami, is the cultural, economic and financial center of South Florida. Miami is the seat of Miami-Dade County, the most populous county in Florida. The city covers an area of about 56.6 square miles (147 km2), between the Everglades to the west and Biscayne Bay on the east; with a 2017 estimated population of 463,347, Miami is the sixth most densely populated major city in the United States. The Miami metropolitan area is home to 6.1 million people and the seventh-largest metropolitan area in the nation. Miami's metro area is the second-most populous metropolis i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$112,083 to $158,840
Miami, Florida area prices
were up 2.9% from a year ago
were up 2.9% from a year ago
What does a Software Support Manager do?
Software Support Manager in Boca Raton, FL
We are looking for an enthusiastic Software Support Manager to join us.
December 28, 2019
Software Support Manager in Roanoke, VA
We are actively looking for an experienced Software Support Engineer who shares our values to join our team.
November 27, 2019
Software Support Manager in Greenville, MS
The Software Support Manager Job Description is mentioned in the following procedures.
February 05, 2020