Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
The Data Development, Insights & Strategy team is a highly focused effort to lead digital-first execution and transformation at Red Hat leveraging data strategically for our customers, partners, and associates.
There is no work done in isolation - this team collaborates across Red Hat and open source communities. You will strive to make these collaborations as seamless as possible using tools, processes, best practices, and your own brand of creative problem-solving.
This is a fast paced team where you'll need to be curious about multiple aspects of the business, and improving your technical and soft skill sets as the industry progresses.
We’re looking for an Engineering Manager to lead Red Hat’s Data Management engineering team and deliver the Customer 360 platform as Red Hat is transforming its business through data informed execution. Product & Customer 360 are key products in our Master Data Management suite providing consistent hierarchy, definition and a complete 360 view for every product & customer of Red Hat. The role will involve working with multiple Director and VP level stakeholders while building an experience that delights our sales, finance and go-to-market teams to know the customer. This role requires a leader with a proven record of navigating the complexities of working across multiple organizations, helping define and gain consensus on strategy and direction, and aligning the team(s) toward those end goals.
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