Software Support Manager jobs in Mobile, AL

ABOUT US

EDGE Software is the software arm of PTAC Companies. Originally conceived to support our structural engineering business, EDGE Software has grown and evolved over the years to support engineers both inside and outside of our walls. We strive to elevate the structural engineering landscape, especially in the precast/prestressed concrete industry to new technological levels with our development efforts. When you work at EDGE Software, you will be on the cutting edge of the Precast industry.

PTAC Engineering, LLC. has been in the precast-prestressed concrete design and detailing business since 1991. The principals of the company have 75 years of combined experience in the design and detailing of precast-prestressed concrete structures. More than 25 of those years were spent as employees of producer plants. PTAC has completed many projects of all sizes and levels of complexity using our EDGE family of software.

The EDGE platform facilitates project design, estimation, production, erection, and much more for the prestressed precast concrete industry.

• Competitive salaries based on experience
• 100% paid healthcare for the employee. If family coverage is needed, PTAC pays 50% of the difference.
• 100% employee paid Dental, Vision, Life Insurance & Long-Term Disability
• PTO – 0-5 years 80 hours, 6-10 years 120 hours, 10 years 160 hours
• 40 hours of sick time per year
• Up to 4% 401K match
• Standard paid holidays
• Casual/relaxed work environment (Monday to Thursday (7 AM - 5 PM) and a half-day on Fridays (7 AM - 11 AM)

Job Description

EDGE Software is seeking a full-time employee to provide support and training to customers and users. This role will encourage open communication with customers as well as technical writing and documentation, fostering greater understanding of our software suite both internally and externally. You will be expected to become a subject matter expert on EDGE Software operation and act as the face of the software team to our clients.

Key Responsibilities

• Create training and support materials for EDGE software
• Lead out-of-house training classes for new users
• Create relationships with customers and users to facilitate further training for power users
• Respond to customer helpdesk tickets and calls
• Attend design and development meetings to stay on top of developer intent with new features and releases
• Work closely with development and engineering teams to understand user needs and development capabilities.

Employee Expectations

• High level understanding of Autodesk design software (Mostly Autodesk Revit, though familiarity with Revit-adjacent tools such as AutoCAD, etc. is encouraged)
• Complete understanding of EDGE customer-facing products and services
• Ability to articulate design decisions and functionalities to users and customers
• Technical writing competency for support materials and help files
• Willingness to create training videos and potentially travel to customer-oriented events to represent EDGE Software interests and provide direct support to customers

Qualifications

• Preferred (in no particular order)
  • Familiarity with Autodesk Software
  • Familiarity with EDGE Software
  • Experience in structural engineering or modeling, even better if in the concrete/precast industry
  • Experience in a similar software support role
  • Bachelor's Degree or greater in a relevant field
• Necessary (in no particu lar order)
  • Communication skills
  • Technical writing competency
  • Interest or passion for customer outreach and service
  • Some experience with engineering or design software
  • Some experience in professional communication either in:
    • Customer facing support role
    • Intra-company communication in a team setting