Software Support Manager jobs in Nashua, NH

Job Overview:

We are looking for a Customer Support Tier Two Representative who is proficient with MS Office, FTP, Web Browsers, and Cloud based software. You will be responsible to support clients in onboarding new products, provide solutions to software related problems, and record clients’ issues reported by phone, email, and chat. You will be responsible to assist with testing, technical writing as well as phone and email customer outreach campaigns to help manage customer satisfaction and retention. You will be working in a team environment, therefore a commitment to collaboration and strong communication and teamwork skills are important.

Position Requirements:

· Two-year Computer Science or Customer Service related certificate from college or technical school

· Minimum 3 years’ experience in Customer Service or Technical Support position

· Experience with Cloud based software and client installations

· Experience with application testing and technical writing

· Excellent customer service and communication skills

· Demonstrated communication sills including active listening, empathy and professionalism

· Ability to document client communications and testing results clearly and concisely

· Ability to solve practical problems and use good judgement seeking guidance for more complex matters

· Experience with Client and Network installations

· Experience with Customer Relation Management (CRM) is a plus

· Experience with SQL servers is a plus

· Experience with Electronic Health Records (EHR) is a plus

· Positive can-do attitude and at team player who takes initiative

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person