Software Support Manager jobs in New London, CT

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Software Configuration Team Manager
  • SAIC
  • Mystic, CT FULL_TIME
  • Job ID: 2404443

    Location: REMOTE WORK, CT, US

    Date Posted: 2024-03-25

    Category: Software

    Subcategory: SW Config Analyst

    Schedule: Full-time

    Shift: Day Job

    Travel: No

    Minimum Clearance Required: Secret

    Clearance Level Must Be Able to Obtain: None

    Potential for Remote Work: No


    Description

    SAIC is currently hiring a Software Configuration Team Manager to support the RITS program.

    Primary responsibility for this position is managing the RITS Software License Management Team to support the needs of the business.

    Job Duties:

    • Implements, monitors, evaluates, and verifies corrective and/or preventive actions to address team performance issues in a virtual environment.
    • Develop, negotiate, baseline, and monitor progress using agreed-upon performance metrics, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs).
    • Manages the team’s work queue to ensure compliance with approved performance metrics, KPIs, and SLAs.
    • Reviews, oversees, and approves updated standard operating procedures and work instructions to ensure license management and contract management activities are performed consistently.
    • Provides input to RITS Project Management Office (PMO) Technical Direction Plan (TDP)/Technical Direction Letter (TDL) planning to ensure licensing and Software Lifecycle Management processes are addressed.
    • Collaborates with other RITS teams, contractors, and Government to identify opportunities for data quality and process improvements.
    • Extensive experience with software asset management best practices with a focus on license compliance and data management.
    • Understanding of both ServiceNow Configuration Management Database (CMDB), SAM Professional, and Contract Module; as well as Flexera FlexNet Manager Suite.
    • Familiarity with government purchasing activities.
    • Familiarity with IT Asset Management best practices

    Qualifications

    Required Educations and Experience:

    • Bachelors and nine (9) years of experience; four (4) years of experience in lieu of degree

    Required Security Clearance:

    • Must have an active secret clearance

    Required Certifications:

    • IAITAM Certified Software Asset Manager

    Target salary range: $100,001 - $125,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


    SAIC accepts applications on an ongoing basis and there is no deadline.

    Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
  • Just Posted

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Software Project Manager
  • Sonalysts, Inc.
  • Waterford, CT FULL_TIME
  • Sonalysts, Inc. is seeking an experienced software project manager for software projects associated with training system development projects. The successful candidate will have proven experience in m...
  • 4 Days Ago

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Associate Direct Support Manager
  • MOSAIC
  • Oakdale, CT FULL_TIME
  • Hourly Rate $19.46 Per Hour If making a positive impact in the lives of others is always on your to-do list — you’ll LOVE working with a team that puts people first. We’re looking for an Associate Dir...
  • 14 Days Ago

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Associate Direct Support Manager
  • Mosaic
  • Gales Ferry, CT FULL_TIME
  • Hourly Rate: $19.46 Per Hour If making a positive impact in the lives of others is always on your to-do list - you'll LOVE working with a team that puts people first. We're looking for an Associate Di...
  • 1 Month Ago

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Associate Direct Support Manager (Assistant Manager)
  • MOSAIC
  • Oakdale, CT FULL_TIME
  • Kick start the year with a new adventure and take your career to new heights! Hourly Rate: $19.46 Per Hour If making a positive impact in the lives of others is always on your to-do list — you’ll LOVE...
  • 7 Days Ago

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Associate Direct Support Manager - Oakdale, CT
  • Mosaic
  • Oakdale, CT FULL_TIME
  • City Oakdale Description Hourly Rate $19.46 Per Hour If making a positive impact in the lives of others is always on your to-do list - you'll LOVE working with a team that puts people first. We're loo...
  • 14 Days Ago

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0 Software Support Manager jobs found in New London, CT area

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Network Engineer
  • Sunrise Systems Inc
  • Groton, CT
  • Job Title: Network Engineer Job ID: 24-00937 Contract Duration: 10 months Job Location: Groton, CT 06340 Position Type: ...
  • 3/28/2024 12:00:00 AM

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Network Design Engineer
  • Unisys
  • Norwich, CT
  • What success looks like in this role Provides network infrastructure support within the networking environment. Successf...
  • 3/28/2024 12:00:00 AM

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Network Design Engineer
  • Pinnacle Group, Inc.
  • Job Title: Network Design Engineer 2 Location: Groton, CT (onsite) Duration: 12+ months Pay Rate: $50 - $55 /hour on W2....
  • 3/26/2024 12:00:00 AM

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Network Design Engineer
  • Netpace, Inc.
  • Groton, CT
  • JOB SUMMARY ***This job req is subject to... JOB DESCRIPTION ***This job req is subject to overtime discounts (0.95x exe...
  • 3/26/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • New London, CT
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

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Technical Editor
  • Sonalysts, Inc.
  • Waterford, CT
  • Description: Sonalysts, Inc. is seeking a Junior Technical Editor to assist in the design and development of training pr...
  • 3/25/2024 12:00:00 AM

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Network Administrator
  • NLC Insurance Companies
  • Norwich, CT
  • Job description NLC is a mutual insurance company which has been writing property and casualty insurance in New England ...
  • 3/25/2024 12:00:00 AM

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Senior Information Technology System Administrator
  • Doncasters Group
  • Groton, CT
  • Did you know that every time you take a flight, drive somewhere or every time you have electricity at the touch of a but...
  • 3/24/2024 12:00:00 AM

New London is a seaport city and a port of entry on the northeast coast of the United States, located at the mouth of the Thames River in New London County, Connecticut. It was one of the world's three busiest whaling ports for several decades beginning in the early 19th century, along with Nantucket and New Bedford, Massachusetts. The wealth that whaling brought into the city furnished the capital to fund much of the city's present architecture. The city subsequently became home to other shipping and manufacturing industries, but it has gradually lost most of its industrial heart. New London ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$123,457 to $174,959
New London, Connecticut area prices
were up 1.7% from a year ago

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