Software Support Manager jobs in Orange, CA

Product Manager – Software Delivery

Position Overview

The Application Components and Services team at Siemens Software seeks a Technical Product Manager to join our team of experts driving the company's Software as a Service (SaaS) transformation. Our team provides multiple technologies used by hundreds of DISW products for different business models: perpetual, subscription, SaaS, and Hybrid SaaS. As a member of the team, the Product Manager will focus on core services, on-prem tools, and systems dealing with the delivery of Siemens software to customer devices.

A successful Product Manager brings technical proficiency, software expertise, strong business acumen, and customer obsession. Additionally, they can define products based on customer needs, the desire to have an industry-wide impact, and the ability to work within a fast moving, startup environment in a large company. This position requires excellent technical, problem-solving, and communication skills. Candidates should have experience defining projects, collecting requirements, writing detailed functional specifications and user stories, coordinating efforts to scope, scheduling, deploying new feature sets, and analyzing the cost/benefit of feature selection. The Product Management role is a broad one. We need business owners who can scale in perspective from strategic vision development with direct interaction with the senior leadership team to tactical product development.

Responsibilities

• Work directly with our customers to identify unmet needs; customers include internal Siemens DI SW business segments primarily but can also include partners and other Siemens AG business units

• Work with program management and development team(s) to define solutions approaches and delivery schedules

·Support customer tools and systems for download, installation, and activation of traditional and SaaS-enabled Siemens products on customer devices

• Define overall roadmap strategy, get buy-in from relevant stakeholders and work with the team to prioritize work to deliver upon that strategy in a phased manner

• Anticipate bottlenecks, identify opportunities, manage risk and escalations, and balance the business and user needs versus technical constraints

• Clearly and effectively communicate with technical owners, product managers, and upper management

Required Knowledge/Skills, Education, and Experience

• BA/BS degree in Computer Science or equivalent practical experience

• 3 years of relevant work experience in Technical Product Management

• 3 years of software engineering/QA development and management

·3 years of experience in building cloud-hosted Software as a Service (SaaS) solutions in a production environment

• Experience with an agile development context

• Familiarity with software development environment and tools, project management/collaboration tools such as Jira, Confluence

• Experience coordinating complex product development cycles and software development schedules

• Superior verbal and written communications skills with high attention to detail, including precise and effective customer communications

• Must be a flexible and creative individual capable of leading and managing multiple priorities and projects in a fast paced, highly demanding, often ambiguous, and diverse environment with attention to detail and organizational skills

• Ability to successfully drive to conclusion projects with multiple dependencies and stakeholders

• Proven strong analytical, data-driven, and problem-solving skills; a willingness and ability to operate at both higher and more detailed levels as required

• Ability to interface with internal and external customers of varying technical abilities

• Unafraid to try new things or challenge the status quo

Preferred Knowledge/Skills, Education, and Experience

• Experience in installation and software delivery technologies for enterprise customers, integrating with enterprise business systems and commerce platforms

• Familiarity with the Siemens Digital Industries Software portfolio and related product domains, such as PLM, CAD, CAM, CAE, IOT, and others

The salary range for this position is $95,800 to $172,400 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com . In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Req ID: 391521