Software Support Manager jobs in Philadelphia, PA

Who we are

Over 500 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 80,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

**This position is onsite in our Cherry Hill, NJ location. 

How you will contribute in this role

Our Payroll Manager provides support and coaching to Payroll Specialists serving a base of clients, ensuring that all processes are executed appropriately and in a timely manner, acts as the subject matter expert and escalation point to resolve issues and continuously looks for improvements in operational processes and designs and implements those initiatives. This role serves as an escalation point for the team for complex issues or client concerns.

Responsibilities and Duties:

• Supervises and monitors the entire workflow of the payroll team towards successful service delivery to clients.
• Continuously reviews and/or develops processes/procedures/checklists to ensure effective and efficient payroll processing for all clients.
• Coaches and mentor’s payroll team on the proper processes/procedures/checklists/career development.
• Ensures payroll team adherence to scheduled work tasks, policies, and procedures.
• Monitor client activity in CRM to ensure all client requests/needs are being addressed timely and correctly.
• Responsible for monthly SLA and KPI reporting.
• Troubleshoot escalated payroll and tax anomalies with Tier II and other internal support groups through resolution when necessary.
• Recommend improvements to software system as items are identified.
• Perform and assist with test environment when a new software production is scheduled for release.
• Evaluate staff’s performance and recommend annual increases.
• Maintain confidentiality surrounding individual member’s performance and personal information.
• Build strong relationships with clients to ensure client satisfaction and to recognize client issues in advance of risk of termination.
• Attend and actively participate in client meetings (both onsite and via phone call) when needed to ensure client satisfaction.

Qualifications and Requirements

• Bachelor’s degree in Business, HR or Accounting
• At least 7 years of experience in payroll processing
• At least 4 years of proven, successful managerial experience
• A strong desire to be able to listen to client’s needs and assimilate that knowledge into a solution for the client
• Ability to work in a fast-paced environment
• FPC and CPP certifications a plus
• Strong Microsoft office skills
• Robust reporting and analytical skills
• Polished communication skills – both verbal and written

Benefits

• Medical, Dental, Vision, HSA, FSA- effective day 1!
  
• Basic Life, A D, and STD
• 401K Program
• Employee Stock Purchase Program
• Open PTO
  

Our Mission

To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.

• Helping customers grow by getting the most from their human capital.
• Helping our employees grow personally and professionally.
• Growing relationships in our communities that inspire goodness.
• Grow shareholder value

Our Vision

Be the most trusted Human Capital Management resource to entrepreneurs everywhere.

Our Values

Reflect who we are and what we stand for as a company.

• Embrace Change
• Lead with Integrity
• Own the Outcome
• Deliver Awesome
• Be a Good Human

We are an equal opportunity employer. Criminal background checks conducted at employment offer.

NO AGENCIES PLEASE: Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure’s mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.