Software Support Manager jobs in Richland, WA

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Deskside Support Technician
  • Cimarron Software
  • Richland, WA FULL_TIME
  • Job Description:


    Cimarron is seeking a Deskside Support Technician to support a global engineering, construction, and project management customer in Richland, WA. This position is supporting work at the Handford Vit Plant, a waste treatment and immobilization plant. This is a great opportunity to support a one-of-a-kind facility that is turning radioactive and chemical waste left over from World War II and the Cold War into a safer form for disposal. This program is critical to protect the communities and wildlife along the shorelines throughout the Northwest. Come join the team to support this important endeavor!

    Richland, WA sits at the confluence of the Columbia, Snake, and Yakima rivers near two mountain ranges. This area provides access to year-round outdoor recreation, 300 days of sun a year, and the amenities of large cities (such as Seattle and Portland) nearby.

    This is an onsite position.

    Key Duties:

    • Field customer questions and service requests via calls, voicemail, email, and walk-ins.
    • Resolve end-user IT issues remotely, in person, or dispatch to appropriate IT specialists.
    • Provide instruction to peers or customers as needed.
    • Monitor customer issues and IT service delivery via customer calls and online monitoring tools.
    • Escalate support issues to the appropriate department IT manager.
    • Assist with the operation of the loaner equipment library.
    • Provide end-user support in a fast-paced, technically challenging IT environment.
    • Work at both a construction site and an office environment.
    • Install and upgrade software and perform regular maintenance on personal computers and printers.
    • Document support and diagnostic activities and accurately resolve and close assigned trouble tickets by following customer support standards and procedures.
    • Manage customer expectations through effective communication.
    • Make frequent contact with end users and customers to resolve problems and issues relating to information technology.
    • Work collaboratively to assist other Service Center and Deskside Support team members to ensure team performance goals are met.
    • Spearhead service improvement initiatives, as requested by management.



    Required Skills, Experience, and Education:

    • Due to facility security requirements, only U.S. citizens or permanent residents are eligible for consideration at this time.
    • Cimarron employees are required to follow federal, state, and local laws regarding COVID-19 practices, as well as customer requirements.
    • Ability to obtain a Department of Energy badge for access to the Hanford Site.
    • Experience in an IT Call Center troubleshooting user issues remotely.
    • Strong workstation hardware and software problem-solving skills.
    • Diplomatic skills in end-user communication.
    • Ability to handle customer interactions in an accurate, effective, and timely manner, and articulate ideas in clear and concise reports.
    • Attention to quality, including accurate documentation of work completed.
    • Must be able to work productively with little supervision.
    • Must be able to physically move computers and associated hardware.
    • Ability to work either a 4 x 10 schedule, M-Th, 6:30 a.m. to 5 p.m., or a 9 X 80 schedule, M-F 7:00 am to 4:30 pm with alternating Fridays off.
    • Ability to work overtime, if needed.
    • Related experience includes but is not limited to:
      • Windows workstation hardware and software.
      • Workstation imaging techniques and software.
      • MS Office and Internet Explorer.
      • Networking.
      • Infrastructure systems architecture concepts, configurations, and standards.
    • High School Diploma or equivalent and 6 or more years of related experience, or Bachelor's degree in Computer Science, Information Technology, or related field from an accredited college or university and 1 or more years of related experience.

    Desired Skills, Experience, and Education:

    • Experience with automated call center software and multi-line phone systems.
    • Experience using remote deployment tools to install and configure software, remove spyware, troubleshoot hardware and software, etc.
    • Relevant IT certification, such as A , Network , or MCP.

    Business Profile:

    Cimarron is a global solutions company with a strategic partnering approach to satisfying customer-driven requirements. We ensure customer success with a modern approach and experienced leadership. Driven by an entrepreneurial spirit, Cimarron is fueled by highly skilled employees, developing new innovative technologies, and delivering superior products and services. We believe in recognizing employees' worth by offering competitive salaries and benefits, including health and vision insurance, 401(k) contributions, and much more. From company communication through Company-wide information meetings led by our President and CEO, to an Awards program designed to recognize our amazing employees and their accomplishments, you will not only feel like you are a part of a team, you will be a valued member of the Cimarron family. Cimarron is an Equal Opportunity/Affirmative Action Employer, M/F/Disability/Veteran.

  • 14 Days Ago

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Software Engineering Manager 03303 NWSOL
  • North Wind Group
  • RICHLAND, WA OTHER
  • Location: Richland, WashingtonTitle: Software Engineering ManagerSchedule (FT/PT): Regular Full TimeTravel Required: NoClearance: Ability to Obtain North Wind Solutions is a Government contracting sma...
  • 11 Days Ago

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Software Engineering Manager 03303 NWSOL
  • North Wind Solutions
  • Richland, WA FULL_TIME
  • Location: Richland, WashingtonTitle: Software Engineering ManagerSchedule (FT/PT): Regular Full TimeTravel Required: NoClearance: Ability to Obtain North Wind Solutions is a Government contracting sma...
  • 5 Days Ago

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Technician
  • Cimarron Software
  • Richland, WA FULL_TIME
  • Job Description: Perform moderately complex assignments that require initiative and independent judgment in the selection and use of established principles and procedures. Perform a range of work acti...
  • 12 Days Ago

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Instructional Analyst
  • Cimarron Software
  • Richland, WA FULL_TIME
  • Job Description: Cimarron is seeking an Instructional Analyst to support a global engineering, construction, and project (EPC) management customer in Richland, WA. This position is supporting work at ...
  • 13 Days Ago

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Structural Designer
  • Cimarron Software
  • Richland, WA FULL_TIME
  • Job Description: Cimarron is seeking a senior- level Structural Designer to support a global engineering, construction, and project management customer in Richland, WA. This position is supporting wor...
  • 13 Days Ago

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0 Software Support Manager jobs found in Richland, WA area

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Senior Automation Engineer
  • TTi Global
  • Richland, WA
  • Position Responsibilities:* The primary duties consist of supporting and assisting in development, review, administratio...
  • 3/17/2024 12:00:00 AM

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Sr. IT Database Administrator (Remote in WA,OR,ID)
  • GESA CREDIT UNION
  • Richland, WA
  • Job Details Level Senior Job Location South Richland HQ - Richland, WA Position Type Full Time - Salary Education Level ...
  • 3/17/2024 12:00:00 AM

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System Administrator - Pasco, WA
  • Pivotal Solutions, Inc.
  • Pasco, WA
  • Job Description Job Description System Administrator Primary responsibilities include the management and administration ...
  • 3/17/2024 12:00:00 AM

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Instructional Analyst/Developer
  • Abbtech Professional Resources
  • Richland, WA
  • This program requires US Citizenship. Full time office/project No remote or telework Job Description This position is lo...
  • 3/16/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Richland, WA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/15/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Kennewick, WA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/15/2024 12:00:00 AM

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Power Systems Automation Engineer
  • Eaton
  • Kennewick, WA
  • Eaton's Electrical Engineering Services & Systems division is currently seeking a Power Systems Automation Engineer. The...
  • 3/15/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Pasco, WA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/15/2024 12:00:00 AM

Richland (/ˈrɪtʃlənd/) is a city in Benton County in the southeastern part of the State of Washington, at the confluence of the Yakima and the Columbia Rivers. As of the 2010 census, the city's population was 48,058. July 1, 2017, estimates from the Census Bureau put the city's population at 56,243. Along with the nearby cities of Pasco and Kennewick, Richland is one of the Tri-Cities, and is home to the Hanford nuclear site. Richland is located at 46°16′47″N 119°16′53″W / 46.27972°N 119.28139°W / 46.27972; -119.28139 (46.279657, -119.281377). According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$122,115 to $173,058
Richland, Washington area prices
were up 2.9% from a year ago

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