Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
IT Service Desk, Desktop Support Technician / Analyst with 3-6 years of experience including Active Directory Azure, O365, VPN, MFA, SCCM, Windows 10, PC Imaging, upgrades for a contract position.
This position pays up to $25 W-2.
What you will be doing:
- Remote, helpdesk and desktop support for all issues hardware, software, application, and imaging
- Remote, helpdesk support through VPN
- Supporting Windows 10 and O365 environment
- PC Imaging using SCCM
- Support using Active Directory Azure, AD Azure, MFA, Multi-Factor Authentication
What you will need:
- 3-6 years of experience in Technical Support, Helpdesk Support, Remote Support, Desktop Support or Field Support
- Experience with Active Directory Azure, AD Azure
- Experience with remote support through VPN
- Experience with MFA Multi-Factor Authentication
- PC Imaging and Windows migrations using any tools such as SCCM - System Center Configuration Manager, WDS - Windows Deployment Services, USB or any other tool
- Office 365, O365
- Operational break/fix support
- Experience supporting Windows 10
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0 Software Support Manager jobs found in Santa Clarita, CA area