Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Integrated Clinical Systems, Inc. (ICS) has been in business since 1994.
Our product JReview is used by the pharmaceutical industry with functionality targeted specifically to clinical research use by clinicians, data managers, QA, medical writers, etc.
We offer competitive salaries and comprehensive benefits for permanent positions.
ICS is expanding our Professional Services staff at Integrated Clinical Systems, Inc. (ICS). We are looking for ‘JReview Software Support Analysts’ to work with our customers to help them more effectively utilize JReview® by providing consulting, training and technical support to our customers.
Responsibilities and Duties:
Utilize JReview on a daily basis to assist our customers with JReview object development, training, and technical support.
Expected travel: 20-40%
Qualifications and Skills:
Required Experience
Optional experience
Benefits:
Major Medical, Life Insurance, Dental, 401K
To Apply:
Send your cover letter and resume to bstephens@i-review.com
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
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