Software Support Manager jobs in Springfield, IL
Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Software Support Manager jobs
Grain Customer Support Advisor
- Software Solutions Integrated, LLC
-
Shelbyville, IL
FULL_TIME
-
Position Summary
- Full Time, salaried position
- Use problem solving skills to research and assist customers and SSI staff
- Learn the integral operations of the Agvance Grain suite of products
- Train customers – a key element in providing a superior customer experience
- Analyze business processes, reports and information
- Participate in a variety of tasks including program testing and project assignments
Job Responsibilities- New Customer Support Advisors participate in several months of training before taking customer inquiries on their own
- After initial training, stay informed of changes by reviewing documentation
- Investigate unfamiliar features of Agvance Grain
- Respond to customer inquiries related to various areas of Agvance Grain
- Log the resolution in customer tracking software with enough detail to be meaningful to others.
- Log time associated with the inquiry in a timely manner
- Customer inquiries can vary in difficulty and sometimes require research and testing of the functionality of Agvance
- Review of regulations regarding governing activities in the customer’s region of the county is sometimes necessary
- User training is a key element in providing a superior customer experience. Training may occur in our SSI training facility, at the customer site or remotely via the Internet.
- Escalate calls to appropriate resources as needed
- Senior members of this staff serve as mentors and high-level resource to less experienced team members.
- Learn the integral operation of the Agvance modules/features
Experience / Skills Required- Committed to providing an excellent customer experience
- Strong organizational and time management skills
- Ability to multitask and prioritize work
- Excellent communication skills (written, verbal and listening)
- Gather and analyze information skillfully
- Demonstrate accuracy and thoroughness
- Works well in a team environment
- Self-motivated
- General business acumen
- 15 Days Ago
Accounting Support Specialist
- Software Solutions Integrated, LLC
-
Shelbyville, IL
FULL_TIME
- Position Summary Use problem solving skills to research and assist customers and SSI staffLearn the integral operations of the Agvance suite of productsTrain customers – a key element in providing a s...
- 19 Days Ago
IT Support Specialist
- Software Solutions Integrated, LLC
-
Shelbyville, IL
FULL_TIME
- Position Summary The Information Systems support staff at SSI has a diverse mixture of educational and work experience backgrounds that allow us to support the internal IS needs of our company, respon...
- 20 Days Ago
Accounting Customer Support Advisor
- Software Solutions Integrated, LLC
-
Shelbyville, IL
FULL_TIME
- Always looking forward, Software Solutions Integrated, LLC builds on a tradition of product innovation, customer service and industry recognition. Using modern technology and a user centered design we...
- 6 Days Ago
Accounting Customer Support Advisor
- Software Solutions Integrated, LLC
-
Shelbyville, IL
FULL_TIME
- Always looking forward, Software Solutions Integrated, LLC builds on a tradition of product innovation, customer service and industry recognition. Using modern technology and a user centered design we...
- 6 Days Ago
Product Manager
- Software Solutions Integrated, LLC
-
Shelbyville, IL
FULL_TIME
- Position Summary The staff at SSI includes a diverse mixture of educational and work experience backgrounds which allow us to respond to a wide range of requests related to the operation of our Agvanc...
- 9 Days Ago
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0 Software Support Manager jobs found in Springfield, IL area
Information Systems Technician I - Network Technician
- Illinois Secretary of State
-
Springfield, IL
- Office of the Illinois Secretary of State Alexi Giannoulias Job Title: Information Systems Technician I - Network Techni...
- 4/24/2024 12:00:00 AM
Machine Learning Engineer
- General Motors
-
Springfield, IL
- Job DescriptionThis role is based remotely but if you live within a 50-mile radius of Warren, MI, or Austin, TX, you are...
- 4/24/2024 12:00:00 AM
Manager - Information Security - Security Issues Management
- Marriott
-
Springfield, IL
- Additional InformationREplacement req for 24008682Job Number24041663Job CategoryInformation TechnologyLocationMarriott I...
- 4/24/2024 12:00:00 AM
Senior Salesforce Technical Architect
- Confluent
-
Springfield, IL
- With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern ...
- 4/24/2024 12:00:00 AM
IT Operations Technician, Network Support
- Chs Inc
-
Springfield, IL
- CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that prov...
- 4/24/2024 12:00:00 AM
Sr Front End Software Engineer - Learning
- Nelnet
-
Springfield, IL
- Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learnin...
- 4/24/2024 12:00:00 AM
Senior Fullstack Engineer - BigBox
- Meta
-
Springfield, IL
- Summary:You are a talented Full Stack Software Engineer looking to build the next generation of VR games. You have multi...
- 4/24/2024 12:00:00 AM
Data Engineer
- Springfield Clinic
-
Springfield, IL
- Job Description The Data Engineer is responsible for designing, developing, validating, and documenting the scripts requ...
- 4/23/2024 12:00:00 AM
About Springfield, Illinois
Springfield is the capital of the U.S. state of Illinois and the county seat of Sangamon County. The city's population of 116,250 as of the 2010 U.S. Census makes it the state's sixth most populous city. It is the largest city in central Illinois. As of 2013, the city's population was estimated to have increased to 117,006, with just over 211,700 residents living in the Springfield Metropolitan Statistical Area, which includes Sangamon County and the adjacent Menard County.
Present-day Springfield was settled by European Americans in the late 1810s, around the time Illinois became a state. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$112,663 to $159,663
Springfield, Illinois area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Software Support Manager do?
Software Support Manager in Boca Raton, FL
We are looking for an enthusiastic Software Support Manager to join us.
December 28, 2019
Software Support Manager in Roanoke, VA
We are actively looking for an experienced Software Support Engineer who shares our values to join our team.
November 27, 2019
Software Support Manager in Greenville, MS
The Software Support Manager Job Description is mentioned in the following procedures.
February 05, 2020