Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Description
About your Role:
As a Program Manager, you will lead the management of group home training, supervision and scheduling of Certified Support Providers (CSPs). Focused on ensuring team members adhere to Oregon Administrative Rules and OSHA guidelines of coordinating client services, maintaining client records and providing quality assurance supervision. You'll regularly meet/mentor CSPs as needed to secure staff placement, clerical support, communication, and needed documentation management to ensure training and client details are maintained and reviewed properly.
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Pathways has a variety of positions in various locations; please go to https://www.pathways.com/working-at-pathways
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Pathways @ http://www.pathways.com/mission-vision-and-values/
Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.
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