Software Support Manager jobs in Tallahassee, FL

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Application Support Analyst
  • Miracle Software
  • Tallahassee, FL PART_TIME,FULL_TIME
  • Miracle Software System is currently in search of a skilled Application Support Analyst possessing extensive expertise in Magento, ERP, and Scrum. This exciting career opportunity is located in Tallahassee, FL only.
     
    Requirement Details:


    Job Title: Application Support Analyst
    Duration: 6 Months
    Location: Tallahassee, FL


    Primary Skills: Magento, SAP, ERP, Scrum


    Responsibilities:

    Provide level 2/3 technical support for Magento e-commerce platforms and digital retail applications
    Initiate and Lead SEV1 calls with internal and external stakeholders
    Act as a subject matter expert for our eCommerce applications, providing advanced technical support to the team and stakeholders
    Analyze system logs and performance metrics to proactively identify potential issues and recommend improvements
    Lead efforts to optimize eCommerce application performance and reliability
    Provide production support off-hours, including nights and weekends, when required
    Manage and ensure the attainment of support SLAs
    Collaborate with development and operations teams to drive continuous improvement
    Provide level 2/3 support for retail point of sale platform beyond our level 1 helpdesk resources (e.g. product inventory, pricing & and promotions, and product attribute support)
    Liaise with retail store managers and sales managers to understand the details of tickets and to communicate resolutions
    Test fixes and new enhancements on Magento and point of sale system
    Act as a bridge between internal users and external software developers and engineers
    Identify the root cause of issues and propose system fixes
    Identify enhancements that will reduce production support
    Communicate new functionality being released for eCommerce and point-of-sale systems
    Create training guides/work instructions on best practices for using system functions
    Support deployments off-hours via testing and communications with the internal user community


    SKILLS AND QUALIFICATIONS

    2 years working in a Level 2/3 IT support function.
    Excellent written and verbal technical communication required
    Help desk software experience required (Zendesk preferred)
    Experience with Magento 2.3 required
    Experience with a Magento instance that is integrated with an ERP system required
    Preferred experience with ERPs, ideally SAP
    Experience working in an Agile/Scrum software development environment is a plus
    3 years of experience in eCommerce application support or related field.
    Proficiency in troubleshooting and resolving complex technical issues in an eCommerce environment.
    Strong analytical and problem-solving skills.
    Demonstrated leadership and mentoring abilities.
    Software development education/experience desired
     
    How to Apply:
    Interested candidates are invited to submit their resumes. Please include a cover letter highlighting relevant experience and skills. In the subject line, please mention "Application for Application Support Analyst Position - [Your Name]".
     
     

    About the Company:
    Miracle Software



    Industry:
    Computer/IT Services


  • 19 Days Ago

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Customer Relations Manager
  • TCC Software Solutions
  • Tallahassee, FL FULL_TIME
  • Type: Contract Duration: Until 6/30/2024 Location: Tallahassee, FL PURPOSE: This scope of work is for consulting services to coordinate the planning and implementation of multiple communication strate...
  • 21 Days Ago

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NA Enterprise Marketing Manager
  • Red Hat Software
  • Remote, FL OTHER
  • About the job Red Hat is seeking a North America Enterprise Segment marketing manager to support the Southeast region. In this role, you will be responsible for the regional marketing strategy, aligni...
  • 16 Days Ago

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Global Account Manager - South Eastern Region (Florida)
  • Red Hat Software
  • Tallahassee, FL FULL_TIME
  • About the job: The Red Hat Sales team is looking for a Global Account Manager with experience selling cloud-native solutions and services to join us in the South Eastern region of the U.S. In this rol...
  • 1 Month Ago

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Bilingual Long Term Care Manager - Hybrid
  • Healthcare Support
  • Lee, FL FULL_TIME
  • Long Term Care Coordinator HealthCare Support is actively seeking a Long Term Care Coordinator to fill an opening with a Managed Care Organization in Lee County, FL. Daily Responsibilities for Long Te...
  • 3 Days Ago

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Leasing Agent
  • H2 Property Manager
  • Tallahassee, FL PART_TIME,FULL_TIME
  • We are looking for capable Leasing Agent to perform all aspects of the leasing processes. From starting with the first initial interaction to turning them into happy tenants! We are looking for someon...
  • 17 Days Ago

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0 Software Support Manager jobs found in Tallahassee, FL area

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Devops Engineer
  • Syms Strategic Group, LLC (SSG)
  • Tallahassee, FL
  • Syms Strategic Group (SSG) is seeking a talented DevOps Engineer Please join SSG on this large, highly complex nationwid...
  • 3/28/2024 12:00:00 AM

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Systems Analyst (Advanced)
  • Datasoft Technologies
  • Tallahassee, FL
  • Systems Analyst (Advanced) Onsite About the Job Duration: 3 years contract, possible renewal Location: Tallahassee, FL P...
  • 3/28/2024 12:00:00 AM

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Senior Business Analyst
  • TECKpert
  • Tallahassee, FL
  • We are looking for an Senior Business Analyst to support our client based in Tallahassee, Florida. US BASED CANDIDATES O...
  • 3/28/2024 12:00:00 AM

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Systems Administrator - Intermediate - Incumbent
  • Tryfacta, Inc
  • Tallahassee, FL
  • About US: Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector f...
  • 3/28/2024 12:00:00 AM

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Systems Analyst (Intermediate)
  • Datasoft Technologies
  • Tallahassee, FL
  • Systems Analyst (Intermediate) Onsite About the Job Duration: 3 years contract, possible renewal Location: Tallahassee, ...
  • 3/28/2024 12:00:00 AM

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Systems Analyst (Onsite)
  • DP Professionals
  • Tallahassee, FL
  • DPP is seeking a Systems Analyst for an opportunity in Tallahassee, FL. Work arrangement: Onsite W2 position; 36 months ...
  • 3/28/2024 12:00:00 AM

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Senior Database Manager (REMOTE)
  • Software Resources, Inc.
  • Tallahassee, FL
  • Software Resources has an immediate, long term contract job opportunity for a REMOTE Senior Database Manager. QUALIFICAT...
  • 3/26/2024 12:00:00 AM

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Business Analyst - Information Technology - Hybrid - W2 hire ONLY - no 1099 please
  • Titan Technologies
  • Tallahassee, FL
  • Job Summary: Titan Technologies, LLC (Titan) is seeking an experienced, Business Analyst to support the Implementation o...
  • 3/24/2024 12:00:00 AM

Tallahassee (/ˌtæləˈhæsi/) is the capital city of the U.S. state of Florida. It is the county seat and only incorporated municipality in Leon County. Tallahassee became the capital of Florida, then the Florida Territory, in 1824. In 2017, the population was 191,049, making it the 7th-largest city in the U.S state of Florida, and the 126th-largest city in the United States. The population of the Tallahassee metropolitan area was 382,627 as of 2017[update]. Tallahassee is the largest city in the Florida Panhandle region, and the main center for trade and agriculture in the Florida Big Bend and S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$104,376 to $147,918
Tallahassee, Florida area prices
were up 1.5% from a year ago

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