Software Support Manager jobs in White Plains, NY

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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US Customer Success Manager
  • Atominvest Software
  • New York, NY FULL_TIME
  • About the Role

     

    You will be taking ownership of delivering Atominvest’s software solutions to both new and existing clients. As well as being responsible for implementation, you’ll be the primary point of contact for some of the world’s leading alternative investors, driving advocacy and identifying expansion opportunities across our client base. You will be a key member of our commercial team - acting as the face of Atominvest to our customers, and working with all areas of business to ensure clients’ aims are achieved.

     

     

    About Atominvest

     

    Atominvest was founded to revolutionize the world of alternative investment technology by providing cutting-edge software to fund managers, investors and intermediaries across private equity, credit, venture capital, real estate and hedge funds.

     

    Led by a team with experience in the private equity, VC and asset management industry, the company provides a single, unified tech stack to enable the world’s top alternative investment managers to efficiently manage their business across all core functions of investing, fundraising and operations. Atominvest currently serves some of the leading investors in the world with over >$1trn in assets on the system and 50,000 users globally.

     

     

    Requirements

     

    • 3 years of customer success, account management or implementation experience, preferably in a high growth B2B SAAS scale up environment
    • Experience in project management and working with enterprise corporate accounts
    • Strong communicator with keen attention to detail
    • An analytical thinker who thrives when coming up with solutions
    • You love a good spreadsheet, your MS excel skills are exceptional
    • You are passionate about providing best-in-class support to customers, and have demonstrated ability to provide consistent high quality responsiveness and overall service
    • You’re a team player, ready to learn and contribute ideas
    • Ambitious and growth minded, you have an entrepreneurial spirit

     

     

    What the job involves

     

    • Manage a book of business of our enterprise customers, working closely with them to understand and deliver their strategic objectives 
    • Lead training sessions and facilitate business reviews with economic decision makers and business champions
    • Serve as the primary point of contact for our customers on delivery and implementation of their Atominvest solution
    • Manage the whole customer lifecycle efficiently from implementation to renewal, driving down time to value and ensuring customer requirements are met

     

     

    If this sounds like what you’d love to be doing, we can’t wait to hear from you!

     

     

    Benefits

    • Challenging, engaging and rewarding work
    • A culture of trust, ownership, responsibility and autonomy in your work
    • An incredible team of smart and mission-driven people to work with
    • Fun working atmosphere and lots of coaching
    • Significant growth opportunities
    • Hybrid-remote working environment with flexible hours
    • Opportunity to work and network with leading PE, VC and alternative investment firms
    • Company-wide socials and events
    • Health reimbursement arrangement (HRA)
    • Corporate pension scheme
    • 28 days of holidays (incl. bank holidays) 3 to 5 additional EOY we close the office for 3-5 days at the end of the year, allowing the whole company to recharge
    • Access to corporate rewards scheme which provides 1,200 discounts on retail, health & travel purchases
    •  

     

     

    Application Process

     

    • Meet with our Head of Customer Success to discuss the role, hear about you, talk about our story and where we’re heading
    • Complete case study and discuss it with members of our Customer Success team
    • Meet with members of the Management team
    • Join Atominvest

     

  • 19 Days Ago

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Account Manager - IBM Mainframe Sales
  • Banyan Software
  • New York, NY FULL_TIME
  • About H&W Computer Systems H&W Computer Systems, Inc., under the Banyan umbrella, is a distinguished provider of mainframe software solutions, catering to enterprise data centers globally. Established...
  • 18 Days Ago

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Desktop Support Level 2
  • Trilok Software Solution
  • New York, NY CONTRACTOR
  • Job Title : Desktop Support (Level 2) Location : New york City, NY 10022( Onsite from Day 1) Duration : 12 Months Job description: 2 years of progressive experience in the desktop environment. Advance...
  • Just Posted

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Technical Support Engineering Intern
  • Red Hat Software
  • Chaoyang District, NY INTERN
  • About the job The Red Hat Global Support Delivery team is looking for a Technical Support Engineering Intern to join us in Beijing, China. In this 12-month internship, you will grow through mentorship...
  • 14 Days Ago

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Oracle HCM Software Business Analyst
  • Manhattan DA - Support Staff Openings
  • New York, NY FULL_TIME
  • Division/Unit: Information Technology Bureau CS Title: Community Coordinator Position Title: Oracle HCM Software Business Analyst Salary Range: $72,779 - $95,735 Job Description: The New York County D...
  • 1 Month Ago

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Administrative Manager
  • Trilok Software Solution
  • New York, NY CONTRACTOR
  • Job Title : Administrative Manager Location : New York city, NY - 10175 (Onsite) Duration : 3 months Main Role (Overall Accountability): Be part of the Facilities Team, assisting the Manager and Assis...
  • 17 Days Ago

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0 Software Support Manager jobs found in White Plains, NY area

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IT Business Analyst
  • Marsh & McLennan Companies, Inc.
  • White Plains, NY
  • Company: Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight....
  • 3/28/2024 12:00:00 AM

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Technical lead / Full stack developer
  • Treehouse Strategy and Communications
  • White Plains, NY
  • Company Description Treehouse Strategy is a management consulting company that specializes in helping language companies...
  • 3/28/2024 12:00:00 AM

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Financial Systems Analyst
  • Cogent Infotech Corporation
  • White Plains, NY
  • Job Description Job Description Title: Financial Systems Analyst Location White Plains NY/Hybrid Remote 2 days onsite pe...
  • 3/28/2024 12:00:00 AM

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Salesforce Admin/Developer
  • Symphony Wireless
  • White Plains, NY
  • Symphony Wireless LLC Job Description – Salesforce Admin/Developer Reports to: Salesforce Development Manager About - Sy...
  • 3/27/2024 12:00:00 AM

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Service Desk Specialist
  • Cogent Infotech Corporation
  • White Plains, NY
  • Job Description Job Description Title: Service Desk Specialist Location: White Plains, NY Contract: 12 MONTHS HYBRID ROL...
  • 3/27/2024 12:00:00 AM

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Service Desk Specialist
  • Spruce Technology, Inc.
  • White Plains, NY
  • New York Power Authority (NYPA) is in need of a Service Desk Specialist. Project Overview This role r will field incomin...
  • 3/26/2024 12:00:00 AM

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IT Project Manager
  • LanceSoft
  • White Plains, NY
  • Job Details: Job Title: IT Project Manager Location: White Plains, NY Duration: 12+ Months Project Overview: The DTO IT ...
  • 3/25/2024 12:00:00 AM

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Service Desk Specialist
  • LanceSoft Inc
  • White Plains, NY
  • Job Details: Job Title: Service Desk Specialist Duration: 12 Months Location: White Plains, NY Project Overview: This ro...
  • 3/25/2024 12:00:00 AM

White Plains is a city in Westchester County, New York, United States. It is the county seat and commercial hub of Westchester, a suburban county just north of New York City that is home to almost one million people. White Plains is located in south-central Westchester, with its downtown (Mamaroneck Avenue) 25 miles (40 km) north of Midtown Manhattan. As of 2013, the city's total population was estimated to be 57,866, up from 53,077 at the 2010 census. According to the city government, the daytime weekday population is estimated at 250,000. The city was ranked third in the top 10 places to liv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$133,272 to $188,870
White Plains, New York area prices
were up 1.6% from a year ago

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