Software Support Manager jobs in Wilmington, NC

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Senior Product Manager – Multi-Category Retail Europe
  • CENTRIC SOFTWARE INC
  • Madrid, NC FULL_TIME
  • **This is a Hybrid Role**

    We are looking for Senior Product Managers to join our rapidly growing team! This is a hands-on position across the following key areas: product development, product management, technology partnerships/ analyst relations, client services, and product marketing. At Centric we put our customers first and want to continue building products that our users love.

    Centric Software as the industry leader for Enterprise PLM in the FMCG (Fast Moving Consumer Goods) market is launching into a new and exciting segment targeting Food and Beverage (F&B) companies. The successful candidate will be part of a grassroots organization driving the requirements necessary to launch Centric into being the PLM leader for this market. To qualify you should have proven expertise with demonstrated work experience in Multi-Category Retail companies relative to specific, general, and modern retail processes, business scenarios, and domain models. The ideal candidate will be energized by the opportunity to pioneer new ideas and solutions in Enterprise PLM by leveraging Centric's powerful PLM platform.

    This position will report to the VP of Product Management & UX Design

    Responsibilities:

    • Define and evolve the product vision and direction for our enterprise PLM Solution
    • Work in a cross-functional and collaborative role spanning several teams such as product, design, engineering, and marketing
    • Collaborate with UX designers and engineers to reach the best possible version of a feature or product to bring to market
    • Prioritize development activities with engineering teams, work closely with QA on acceptance testing, and lead product launches
    • Manage customer preview programs and engage in frequent conversations with customers both onsite and in customer office to understand their needs, gather feedback, and overall ensure that product direction is in tune with customer needs
    • Partner with Client Services to create new service offerings, lead training and build marketing collateral
    • Work with and collaborate with a number of technology and business partners

    Qualifications:

    • 10 years of overall experience (at least 5 as a product manager) in a fast-paced environment, preferably in SaaS or Enterprise software
    • The ability to understand the breadth of our offering and product line as well as the technical ability to drill into details on owned areas
    • Proven expertise and demonstrated capabilities in Multi-Category Retail and related industries relative to specific and general PLM processes, scenarios, domain models, and solution patterns as well as adoption and change management considerations. 
      • Proven experience and skills in domain modeling and analysis and a good understanding of Multi-Category Retail industry pain points, best practices, system integration requirements, regulatory implications and adoption/ change management enablers to accelerate PLM adoption in this field.
      • Pragmatic Agile product management best practices and the ability to creatively model requirements, and map solution designs with consideration for pragmatic refactoring and incremental.
      • Ability to abstract with meta modeling/problem-solving experience relative to the design of configuration points based on common implementation patterns in support of common Multi-Category Retail process and information management practices.
    • Excellent leadership, communication, and presentation skills
    • Ability to quickly understand, simplify, internalize, and communicate complex business or technical requirements
    • Emphasis on user-driven product design and data-driven product refinement
    • Demonstrated ability to work cross-functionally across the company
    • Ability to thrive in the dynamic environment that comes with being part of an innovative startup from its early days.  That means flexibility as well as dealing with ambiguity

    You must be prepared to present a portfolio highlighting your recent work.

     

    Traits we value

    • Ability to quickly understand, simplify, internalize, and communicate complex business or technical requirements
    • Emphasis on user-driven product design and data-driven product refinement
    • Demonstrated ability to work cross-functionally across the company
    • Demonstrated ability to deliver solutions to existing customer segments and rapidly expand to new customer segments
    • Ability to thrive in the dynamic environment that comes with being part of an innovative company from its early days. 
    • Ability to develop multi-level relationships of confidence and trust with customers and cross-functional colleagues.
    • Ability to adapt to a rapidly evolving technology and commercial environment.
    • Ability to resolve problems in order to clarify situations and create a way forward.
    • Results-oriented and motivated to deliver value.
    • Ability to go deep in problem-solving and analytical solution mapping.
    • Proven ability to work with geographically distributed teams.
    • Team player, ready to contribute to the team!
       

     

     

     

    Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

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Software Support Spec
  • The Davis Community
  • Wilmington, NC FULL_TIME
  • DescriptionThe Software Support Specialist provides staff and stake holder training and support for all software systems. The position will coordinate with IT and software vendors to ensure optimum fu...
  • 18 Days Ago

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MSP Project Manager
  • CW IT SUPPORT INC
  • WILMINGTON, NC FULL_TIME
  • MSP Project ManagerFull-Time Hybrid Work PositionCW IT Support, a Managed Services Provider (MSP), focuses on being the leading outsourced technology services provider for SMB customers across NC thro...
  • 1 Day Ago

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Technical Account Manager - MSP
  • CW IT SUPPORT INC
  • Suite 100B, NC FULL_TIME
  • Technical Account ManagerJob Purpose: The purpose of this role is to manage approximately 90 of our smallest clients, with monthly recurring revenue of about $1,500 or less. Managing an account involv...
  • 12 Days Ago

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Tier 1 Support Technician
  • CW IT SUPPORT INC
  • WILMINGTON, NC FULL_TIME
  • Job DescriptionTier I IT Support Technician - Wilmington, NCLooking to join an incredible team of IT technicians in Eastern North Carolina that make a real impact by providing creative, resourceful so...
  • 12 Days Ago

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Level 2 Support Technician MSP
  • CW IT SUPPORT INC
  • WILMINGTON, NC FULL_TIME
  • Onsite and Remote IT Support TechnicianLooking to join an incredible team of IT technicians in North Carolina that make a real impact by providing creative, resourceful solutions to challenging proble...
  • 2 Days Ago

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0 Software Support Manager jobs found in Wilmington, NC area

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OT Solutions Architect II
  • Global Process Automation LLC
  • Wilmington, NC
  • Job Description Job Description OT Solutions Architect Description: As an OT Solutions Architect, you will be responsibl...
  • 3/28/2024 12:00:00 AM

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Technical Support Specialist I
  • Castlebranch, Inc.
  • Wilmington, NC
  • ** Technical Support Specialist I** **Job Category****:** IT/Engineering **Requisition Number****:** TECHN001537 Showing...
  • 3/28/2024 12:00:00 AM

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Associate Quality Assurance Engineer
  • VANTACA
  • Wilmington, NC
  • Job Type Full-time Description Vantaca's vision is big. We are the leading community management performance software tha...
  • 3/27/2024 12:00:00 AM

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iSeries Developer and Administrator
  • Sarstedt, Inc.
  • Wilmington, NC
  • Job Description Job Description Summary Responsible for designing, testing, implementing, supporting the company’s softw...
  • 3/26/2024 12:00:00 AM

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Information Technology Senior Network Engineer
  • New Hanover County, NC
  • Wilmington, NC
  • Salary: $79,291.00 - $134,795.00 Annually Location : New Hanover County, NC Job Type: Full-Time Job Number: 202300319 De...
  • 3/25/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Wilmington, NC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

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IS Support Specialist
  • NHRMC Physician Group
  • Wilmington, NC
  • **IS Support Specialist** 2131 South 17Th Street Wilmington, NC Job ID: 6235 Date Posted: Feb 11, 2022 Share: share to e...
  • 3/25/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Leland, NC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

Wilmington is a port city and the county seat of New Hanover County in coastal southeastern North Carolina, United States. With a population of 119,045 in 2017, it is the eighth most populous city in the state. Wilmington is the principal city of the Wilmington Metropolitan Statistical Area, a metropolitan area that includes New Hanover and Pender counties in southeastern North Carolina, which has a population of 263,429 as of the 2012 Census Estimate. Wilmington was settled by the English along the Cape Fear River. The city was named after Spencer Compton who was the Earl of Wilmington. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$106,705 to $151,220
Wilmington, North Carolina area prices
were up 1.5% from a year ago

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