Spa Manager Assistant - Casino jobs in Kennewick, WA

Wage Range: $70k-$110k

JOB SUMMARY

Responsible for working closely with the resort and gaming management staff to ensure that all internal controls, Title 31, gaming compact regulatory measures, and non-gaming procedural policies are followed. Responsible for supervising compliance staff in the performance of these duties.

ESSENTIAL JOB FUNCTIONS:

1. Ensure customer service and satisfaction, both internal and external, through prompt, efficient, and professional service while being courteous and respectful.
2. Comply with regulatory laws, codes, employee handbook, department policy, procedures, etc.
3. Will investigate and respond to all Gaming Commission exception reports, and may submit written findings to the CEO, Casino General Manager, Department Director(s), or the Gaming Commission.
4. Effectively ensure successful communication of findings and establish corrective steps with both management and employees. Educate, inform, correct, clarify, and enforce while establishing strong partnerships with WRC leadership and teams.
5. Monitor the correction and implementation of all procedures identified in Exception Reports and report areas of conflict to the CEO and General Manager.
6. Facilitate the ongoing training of internal controls and Title 31 for each department.
7. Oversee the review and audit of each department to assure knowledge and compliance with internal controls and Title 31.
8. Routinely apply problem-solving skills as many compliance issues have no straightforward solution and therefore there may be a need to find ways of complying with rules and regulations without negatively affecting WRC’s operations.
9. Demonstrate a high moral integrity and confidentiality to promote the importance of complying with all rules and regulations.
10. Prepare, review, and edit detailed reports. Review and collate background documentation from a variety of sources to identify key themes and issues.
11. Conduct/assign investigations to identify and gather evidence about incidents such as theft, fraud, missing cash, variances, employee misconduct, etc., and will perform in-depth open-source searches on investigative targets, review financial documents, analyze documentary evidence, including reviewing video surveillance footage, and assist with interviews.
12. Design adjustments of internal controls within the established procedures for presentation and approval of the Casino General Manager, CEO, and the Gaming Commission.
13. Prepare and administer the annual department budget consistent with fiscal policies.
14. Prepare an annual work plan, outlining measurable goals and strategies for compliance. Provide reports as directed.
15. Promote a clean, safe, and healthy work environment for employees and guests. Promptly report all concerns to the Supervisor.
16. Promote effective communication with supervisors, co-workers, and subordinates through regular staff meetings, co-worker/management/supervisor team meetings, and other forms of communication.
17. Participate and attend designated meetings, training, activities, etc. as directed.
18. Participation and development of a Tribal member workforce.
19. Ensure that the operation of equipment, tools, and materials is handled safely.
20. Supervision of staff to include hiring, scheduling, leave approval, performance counseling and evaluation, orientation, and staff training and development.
21. Read and interpret laws and regulations.
22. Other related issues as assigned by the CEO.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SUPERVISORY AUTHORITY:

1. Compliance and Internal Audit staff.

SIGNATORY ABILITY:

1. Personnel and purchasing procedures.
2. WRC gaming and non-gaming regulations and procedures.

ACCESS TO SENSITIVE AREAS:

1. All areas of Wildhorse, with Department Director notification.

MINIMUM QUALIFICATIONS:

1. High school diploma/GED required and a Bachelor’s degree in Accounting, Gaming Management, or related field, OR eight (8) years of management experience, preferably in Indian gaming, and equivalent work experience in a closely related field with equal responsibilities.
2. Five (5) years of casino audit experience, preferably in Indian gaming.
3. Four (4) years of supervisory experience.
4. Two (2) years of investigative or auditing experience that can withstand legal scrutiny.
5. Knowledgeable of the Indian Gaming Regulatory Act, Title 31 Code, and generally accepted accounting principles.
6. Working knowledge of creating and monitoring an annual budget.
7. Must have skills in researching data, identification of matters of concern, and recommending appropriate action. Must be able to relay recommendations clearly and concisely.
8. Experience preparing, reviewing, and providing detailed, clear, and concise reports showing sound research and analytical skills to identify and collate information from multiple sources.
9. Computer skills to work independently with word processing, spreadsheets, databases, email, and various software programs/systems.
10. Strong communication skills: efficient verbal skills to exchange information; good auditory acuity to communicate with others; Provide information in writing that is clear, concise, and appropriate to the task; demonstrate exceptional interpersonal skills and ability to work effectively with others.
11. Work/sit for long periods at work/computer station and perform the repetitive motion of arms, wrists, and fingers; and at times, move throughout a smoke-filled environment.
12. Flexible scheduling and ability to work various hours, days, and shifts.
13. Exhibit a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
14. Requires a Primary Management Gaming License clearance.
15. Must be at least 21 years of age.