Spa Manager Assistant - Casino jobs in Poughkeepsie, NY

Job Responsibilities

Essential Duties

• Oversees the daily operations of all Spa and Wellness facilities, including the handling of Guest Services and customer satisfaction.

• Leads and motivates the Ladies and Gentlemen of the Spa and Wellness team

• Visible and available for the Spa team, assisting where needed and participating in general tasks, all while leading by example

• Coordinates and actively handles Spa reception duties, which include check-in / check-out, reservations, inventory, cleanliness, and retail

• Closely monitors the financial performance of the Spa and Wellness operations, providing solutions to improve problem areas and assisting in implementing corrective measures

• Develops and implements Spa promotions and strategies to achieve performance targets, with prior approval from the Hotel Manager. Works with Spa partners to identify opportunities for increased training for both service and revenue streams

• Responsible for being the first point of contact between Guests and the Spa by welcoming each guest, meeting guests after their Spa experience and assisting guests throughout their Spa journey or with any inquiries

• Holds full knowledge of all Spa menu and retail products, and ensures the team is fully knowledgeable on the use and benefits of the Spa services, products, programs, and activities

• Responds to issues or problems immediately and efficiently, as well as reports any challenges, complaints or service difficulties to the Hotel Manager

• Shows pro-activity in finding solutions for opportunities to improve

• Ensures confidentiality and discretion are maintained regarding guest information and activities

• Ensures all risks and hazards or incidents are immediately addressed, reported, investigated and agreed corrective actions implemented and reviewed for their effectiveness in accordance with Inness

• Stays informed of the latest Spa and Wellness trends

• Meets deadlines to submit reports, time and attendance or any other required documents necessary / requested for end of day, end of month, payroll, revenue or other

Required Skills and Qualifications

Qualifications

• New York State Licensed Massage Therapist

• Minimum of five (5) years Luxury Spa Management Experience

• Superior knowledge and experience in Spa & Wellness luxury property

• Experience in business planning and sales